Job Title

Hybrid working with free onsite parkingFinancial Services - Transfer SpecialistAbout Our ClientOur client is a leading infrastructure provider to the wealth management sector, delivering comprehensive services including custody, brokerage, pensions and technology solutions to IFAs, wealth managers, investment managers, family offices and institutional clients.Their flagship investment platform service provides a secure, high-quality solution for both UK and international markets, enabling advisers and managers to consolidate and manage all their clients' investments through a single interface. They also license enterprise technology solutions to the sector, seamlessly integrating with existing ecosystems to support mutual growth with their clients.Their mission is to transform the infrastructure that underpins the world of investments and financial advice. As a rapidly growing organisation, they are establishing themselves as the premier provider of infrastructure to the investments and adviser community. Their innovative platform model champions automation and delivers an unrivaled user experience, supported by a talented team of professionals across multiple locations.About the RoleWe are seeking a Transfers & Client Service Specialist for our client who will expertly manage client asset transfers and deliver outstanding service across their diverse product portfolio. You will oversee the complete asset transfer lifecycle from initiation to completion, manage associated risks, and ensure exceptional client interactions while contributing to governance and scalability initiatives.This position reports to the Head of Client Services, Dealing and Settlements and involves close collaboration with the Governance, Risk, and Compliance teams to drive continuous improvement in service delivery.Key ResponsibilitiesTransfers Management:Manage daily asset transfer requests with accuracy and efficiency from initiation to completionHandle transfers across various asset classes including equities, bonds, funds, and certificated holdingsOversee nominee accounts, ISAs, pensions, and OPBsExecute electronic transfers using Altus and oversee bulk migration processesManage and resolve transfer failures, cash, and stock breaks effectivelyEnsure compliance with procedures, regulations, and internal controlsCapture ISA subscription data accurately and issue ISA history formsAllocate holdings to underlying investor accountsComplete and process Stock Transfer Forms for manual transfersClient Service Delivery:Provide comprehensive client support across Custody, Brokerage & Execution, Technology, and Wrap Pension servicesEngage regularly with clients including financial advisers, investment managers, private banks, and fintech firms, ensuring their service requirements are consistently metMonitor and respond promptly to client queries within established service levels Support clients with platform navigation and technology utilizationContribute actively to enhancing client onboarding efficiency and ongoing service excellenceGovernance and Process EnhancementConduct systematic reviews of existing policies and procedures across all service areasIdentify gaps in current control frameworks and propose enhancementsDocument process workflows and contribute to standardization effortsAssist with regulatory compliance reviews and implementation of recommended changesSupport the scaling of operations through process optimization and automation initiativesProduct Knowledge RequirementsDemonstrate in-depth understanding of the product suite: Retail Trading Platform, Investment Management Platform, Adviser Platform, and Wrap PensionStay current on market trends affecting financial advisers, investment managers, platforms, private banks, and fintech clientsUnderstand how governance frameworks apply differently across various product offeringsSkills & QualificationsKnowledge of Consumer Duty FCA principle 122+ years of experience in financial services or wealth management (preferable) Strong knowledge of regulatory requirements in custody and investment servicesExperience in policy review, process documentation, and control frameworksExcellent analytical skills with attention to detailOutstanding communication abilities with clients and internal stakeholdersAbility to balance client service excellence with governance responsibilitiesWhat Our Client OffersOpportunity to develop expertise across four core service areasProfessional development in governance, risk management, and complianceCollaborative environment working with a diverse range of financial services clientsCareer progression in a growing wealth platform business25 days holiday plus bank holidaysYour birthday off as an additional benefit (not deducted from holiday allowance) Vitality Private HealthcareYurtle Caregivers Support & InsuranceSmart Pensions Pension PlanDiversity & Inclusion Our client places inclusion at the heart of their mission. They are an equal opportunities employer committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. They value difference and are dedicated to creating an inclusive environment for every team member.To apply for this role or to discuss this opportunity in more detail, please get in touch with us.