Job Title

Job TitleClaims AdministratorThe following information aims to provide potential candidates with a better understanding of the requirements for this role.SalaryOur salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry.LocationLockerbie House, Alexandra Industrial Estate, Locarno Road, Tipton, DY4 9SJOur CompanyDoocey Group is a family-run utility and civil engineering contractor with over 40 years experience built on strong, Black Country values. Weve experienced significant growth over the past 10 years which weve achieved through consistently delivering high quality work on behalf of our clients, including National Grid and South Staffordshire Water. We pride ourselves on the strength of our relationship with our clients and subcontractors and despite operating in a very fast-paced and often challenging industry, we will soon register a turnover of 100m, a significant milestone for the organisation. If youre looking to join a business that values hard work, loyalty and ambition, youll feel right at home here.The RoleThe Claims Administrator will be responsible for administering and overseeing all insurance claims from initiation through to resolution. This role requires excellent organisational skills and the ability to handle multiple workstreams efficiently.ResponsibilitiesAct as the key point of contact in dealing with claims on behalf of Doocey GroupDealing with all claims from 1st notification of loss to completion, including logging and filing of all relevant information and raising claim payments with agreed SLAsFollow up on information and regularly liaise with brokers, insurers, loss adjusters, clients, and internal managersAttend weekly department meetings to discuss the status of ongoing claims Analyse and present claims data to identify and understand any trendsConsistently maintaining an effective diary systemLiaise with internal stakeholders (Contract Managers, Complaints Team, Plant and Transport Teams) to agree liability and settlement amountLiaise with external stakeholders (Utility Asset Owners, Insurance Companies, Insurance Brokers, Loss Adjusters) to agree liability and settlement amountWork with the wider SHEQ team to achieve department goals, KPIs and targetsPersonal QualitiesStrong communication skills and excellent telephone mannerProactive approach, alwaysStrong listening skillsAbility to manage stakeholder expectationsExcellent organisational skillsAbility to prioritise own workloadAbility to prepare senior management/Director reportsAbility to analyse data and spot trendsTechnical Skills & ExperienceSignificant administrative experience is required, preferably within a fast-paced SME environment Qualifications & TrainingA comprehensive knowledge of Microsoft Office software, especially Microsoft Word, Outlook and Excel.Additional InformationDoocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics.Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement.By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary.