Job Title

Job Opportunity: Shift Manager Operations (Central London)Have you got what it takes to succeed The following information should be read carefully by all candidates. Location: Central London Employment Type: Full-Time, Shift-BasedWe are looking for an experienced and driven Shift Manager to support the day-to-day operations of a high-profile central London site. This role is ideal for someone with strong leadership capabilities, a background in building services or facilities management, and a passion for delivering service excellence in a fast-paced environment.Working a shift position, 4 on 4 off days and night rota. Key ResponsibilitiesOperational LeadershipSupport the senior site manager in the daily running of operationsOversee planned and reactive maintenance tasks, ensuring completion to quality and safety standardsCoordinate workload and rotas with the helpdesk and shift teamsMonitor team KPIs and performance statistics, driving improvements where necessaryMaintain compliance with all health 'safety requirements through regular inspections and auditsTeam ManagementSupervise and develop a team of engineers and techniciansConduct regular one-to-ones, performance reviews (PDRs), and manage absencesLead recruitment activities and assist with onboardingIdentify training needs and support individual development plansHandle first-level disciplinary investigations as requiredCustomer FocusMaintain a professional relationship with the client and stakeholdersEnsure timely communication and feedback reportingIdentify and support the delivery of additional service opportunitiesProcess & PerformanceContribute to planning and execution of maintenance schedules and projectsAssist in quote preparation and supplier managementIdentify process improvement opportunities across operationsTake part in emergency response procedures and business continuity planningSelf-ManagementMaintain efficient time management and task prioritisationStay informed through regular internal training and updatesPromote a positive working culture through exampleFinancial AwarenessUnderstand SLAs and KPIs and ensure complianceMonitor and control additional cost areas such as overtime and materialsSupport monthly performance and contract reviewsExperience:Proven supervisory experience, ideally in a shift-based environmentStrong people management skillsExperience working in high-footfall, customer-facing environments (e.g., retail, public spaces)Qualifications:Electrical or Mechanical qualification (City & Guilds/NVQ) EssentialKey Interfaces:Engineers and TechniciansCentral Helpdesk/Customer ServiceManagement TeamOn-site Client Representatives and StakeholdersIf you're a confident leader who thrives in an operational setting and is looking to take the next step in your facilities management career, wed love to hear from you.Apply now to be part of a dynamic and respected team in the heart of London.