Job Title

Tangent International are looking to hire a Customer Support Representative to work a 12 month extendable contract based in Reading (Hybrid).Is this your next job Read the full description below to find out, and do not hesitate to make an application.Full-time role in EMEA Customer Support department, being obsessed to deliver the best customer experience and service level in a fast-growing and dynamic environment. You will be assisting customers on a daily basis through troubleshooting issues, related to hardware or installations as well as our mobile/web platforms and keep customers updated via phone & email of progress.Essential job functions:Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space;Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions;Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analyzing, finding resolution, validating, escalating and communicating with related stakeholders;Actively work with other departments of the organization as well as deal with customers and vendors on a daily basis;Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level;What were looking forThe ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.Technical professional we are looking for should have well developed skills listed below:Experience in a customer-facing role (mandatory);Fluent French & English (mandatory); Experience with SaaS (Software as a Service) solutions is a plus (not mandatory);Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory);Strong communication and listening skills;Well-developed time management and prioritization skills;Structured can-do approach to open matters and tasks in a demanding environment;Methodical and conscientious documentation skills;Willingness to develop while identifying opportunities over self-reflection. PLEASE NOTE - This position will be inside IR35.