Job Title

Role DescriptionThis is a full-time role for a Help Desk Support Engineer. As a Help Desk Support Engineer, your day-to-day tasks will involve technical support, troubleshooting, and providing assistance to end-users across their Telecoms and IT technology stacks. You will also be responsible for assisting the installation engineers with pre and post installation support. This may include programming routers, and handsets as well as basic user and routing configuration on systems. This is a hybrid role split between their office in Huddersfield and working from home, so living within a commutable distance is essential. Essential Skills and ExperiencePrevious proven experience within a Telecoms or IT support role or related MSP support experience. Knowledge of key systems such as 8x8 and 3CX. Experience in dealing with different types of internet connectivity such as leased lines, FTTP and SOGEA. Excellent communication and problem-solving skillsA keen interest in technology and a desire to learn and progressAdaptability and flexibilityLoyal and enthusiastic team playerProactive with a desire to learn and develop new skillsExcellent customer service skills and an ability to communicate professionally with colleagues and customersDesirable Skills1st/2nd line IT support experience with exposure to Windows OS troubleshooting, networking and firewalls, with the ability to carry out change requestsExperience using Microsoft Dynamics 365Familiarity with Microsoft 365 administration (Exchange Online, SharePoint, Teams, Intune)Experience supporting remote users and managing endpoints through RMM tools or remote desktop solutionsWhat they can offer you25 days holidays plus statutory/public holidaysCompany Bonus Scheme and Personal Incentive SchemeWorkplace Pension SchemePersonal development plans and funded trainingA fantastic work environment