Job Title

At Morrisons we are continually driving transformational change in our business through the innovative use of technology. In this role, you'll be responsible for providing specialist analytical, technical and operational expertise to the Technology wholesale team. Managing relationships with areas across the business and with a number of our suppliers, you'll provide technical SME support and Service Management of Applications, including products and services across our wholesale technology landscape, as well as through our wholesale technology partners.Accountabilities:CustomerOwnership of supplier performance and service improvement initiativesBuilding strong working relationships with customers and suppliers in a multi sourced environment and manage conflict when necessaryProvide specialist expertise in specific functional or technological disciplines to ensure that Morrisons has credible representation ColleagueWork collaboratively with Technology colleagues and partners to facilitate relationship buildingGrow and nurture the capability of our people to deliver operational excellence for MorrisonsDemonstrates a professional and specialist culture, with a focus on accuracyOffers advice underpinned by professional knowledgeOperationalProvide specialist support of domain applications, products and servicesEngage in and help drive Incident and Problem processes using ServiceNowManaging changes within ServiceNowOwnership and delivery of continuous improvement planning and implementation within the team based on regular feedback from customers and service providersDefine, implement and validate key processes across the teamDrive supplier compliance by following agreed processes and regular service reviewsPerforms day to day senior analytical activities across the Technology teamProvide and facilitate day to day guidance and assistance to solution architects and developers for example, performing technical analysis, writing technical documentation and creating solution designsResponsible for activities across the team including; assisting the Technology Manager with OPEX (reviewing budgets, raising Purchase Orders, receipting Invoices), undertaking audits across knowledge banks, preparation and presentation of service reporting to senior stakeholders in Technology and the OperationSales and ProfitOwns and actions mitigation of financial riskMaintains a cost conscious approach and actively seeks and delivers on opportunitiesFocus on delivering the best service at the best price for MorrisonsColleagueAbility to work with colleagues internally and from 3rd parties • Ability to work independently of management in order to drive activitiesAbility to work across teams and drive collaboration to produce desired outcomesExperience of working with SLAs and KPIAble to work in a multi vendor sourced environmentSignificant analytical experience across multiple Technology disciplinesAbout youSkillsStrong presentation, persuasion and negotiation skillsRelationship ManagementConflict ManagementExcellent communication skillsStrong skills in influencing and coaching othersITILv3/ v4 or Agile Service Delivery certification desiredAbout usOur modern Head Office on the edge of Bradford is home to our different support teams from tech, marketing and finance to HR, trading and supply chain.Alive with activity, this is where decisions are made and our corporate teams make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, newsagents and subsidised restaurant all within commuting distance of Leeds, Manchester and the Yorkshire Dales - always with free parking.We host regular seasonal events and you’ll often find our suppliers on site sharing details of their latest product. We’re also committed to fundraising for our current charity partner.Our business is fast paced and ever changing, as such we’ve lots of opportunities for you to play your part in our success. We’d love to meet you…Some of the benefits you can expect as follows;15% colleague discount in our stores and online, plus an additional 10% card for a friend or family members (subject to fair usage)Generous holiday entitlement4 and a half day working week with flexible working hoursCompany pension contributionsPerks with over 850 retailersFree parking onsiteA range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave