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INTRODUCTION TO QUINTESSENTIALLYExpect the best. Experience Better.For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity.Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail.As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.JOB SUMMARYAre you passionate about servicing a high-net-worth audience and going above and beyond for your members? If you’ve got what it takes to provide a high touch tailored service to our members we have a great opportunity for you to join a truly fantastic global business.We are looking for a Lifestyle Manager to manage the relationship with our members overnight ensuring high individual engagement, satisfaction, loyalty and retention.KEY DUTIESReactively handling all incoming lifestyle & leisure-related requests & enquiries from Members in accordance with set guidelines which will be trained and monitoredResearching and arranging of: travel bookings, restaurant bookings, club bookings and much moreAdhering to Company standard phone greeting – with appropriate Member address & consistent levels of courtesyProviding quality suggestions at all times which exceed Member expectationsIntensive & extensive phone and email-based correspondenceUsing a CRM system to log Member requests, actioning requests and updating Member informationHOURS OF WORK4 nights on, 4 nights off36 hours per week, 10:00pm – 8:00am.You will be entitled to a 1-hour unpaid break.You will be required to work weekends on a shift rota basis.REQUIREMENTSMust be fluent-spoken and written in English. French is advantageous.Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisureIn-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individualsGood knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure 'services worldwideWarm, friendly, calm, confident and courteous at all timesPro-active, energetic and positive attitudeStrong IT & CRM systems skillsAble to prioritise work, meet deadlines, make decisions and communicate effectively under pressureOUR IDEAL CANDIDATEUnderstands HNW lifestyles, expectations, needs and preferencesWarm, friendly, calm, confident and courteous at all timesAble to anticipate client needs and deliver intuitive and highly personalised solutionsPro-active, energetic, with a positive attitudeExcellent team playerValues privacy and confidentialityPassionate about travel, culture, and unique global experiencesStrong IT & CRM systems skillsAbility to prioritise work, meet deadlines, make decisions and communicate effectively under pressureStrong networker and relationship builderWHAT YOU WILL GET IN RETURNHybrid working (role dependant)Competitive annual leave allowance with a further increase due to long serviceBirthday Allowance – take your birthday off on us!Pension SchemeAngel Days: Additional paid leave to do charity workLong Service Awards – Increased employer pensions, sabbatical, private medicalLife AssuranceInternational Days: Ability to work from our global hub officesStudy LeavePuppy friendly officesSocial events in the officeFree tea/coffee and snacksWellbeing platform membershipSeason Ticket LoansCycle to work schemeDiscounts with a variety of retail and hospitality companies