Job Title

We have an exciting opportunity for a 1st Line IT Support Technician to join our well-established client in Faringdon, Oxfordshire. MFK Recruitment has successfully recruited 42 individuals for this well-established company in the past 5 years. Extremely ambitious company and theyre very interested in having individuals join their team, who are keen to progress and succeed. 1st Line IT Support Technician main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to change control process Accurately plan and organise a working week Review scorecard weekly with Team Lead 1st Line IT Support Technician skills & experience: Minimum of 6 months of experience in an IT Support role Experience in using Windows Server/Active Directory Experience in using Office 365 Admin Exposure to Cloud support (desirable) Experience working with SLAs Able to effectively manage multiple priorities Exceptional customer service skills Experience in a customer-facing role Some highlights of working with my client: Personalised training platform Skills assessment and personalised progression plans Microsoft Gold Partner and Google Partner Microsoft and Google training courses, accreditations and exams One-to-One training Company healthcare available Monthly performance-related incentives including additional holiday days and vouchers Social & team building activities