Job Title

About Us Mitchell & Stones act as an outsourced marketing department for organisations across the UK and Europe. Our clients trust us to consult and strategise on all areas of their marketing activity, and using our in-house team and trusted partners, we execute those strategies to help our clients meet their goals and grow. Were not your standard digital agency. Were changing the way companies work with external partners by offering a comprehensive, embedded marketing solution. Our clients see us as an extension of their team a trusted advisor and delivery partner and we love flexing our creative and strategic muscles to drive powerful, long-term results. Our Culture At Mitchell & Stones, youll find a team that thrives on collaboration, creativity, and continuous improvement. We believe in curiosity and courage asking the hard questions, trying new things, and always striving to be better. We dont settle for how its always been done. We celebrate initiative, support each others growth, and see every challenge as an opportunity. The Ideal Candidate Were looking for an experienced, proactive and client-focused Account Manager with a strong digital marketing background and exceptional relationship management skills. Youll have experience leading client accounts, managing teams, and overseeing a range of digital services including paid media, content, SEO, social and creative production. Youll be a confident communicator, capable of owning client conversations, leading performance reviews, and guiding strategic direction. Most importantly, youll care deeply about your clients success and understand the value of consistency, quality and innovation in service delivery. On a personal level, youll be organised, commercially minded, emotionally intelligent and passionate about marketing. Youll be eager to lead, support and inspire those around you while maintaining high standards and a solutions-first attitude. How We Work We operate a hybrid working model. This allows you to split your working week with two days in the office and three days working remotely, depending on your preferences and workload. The Role As an Account Manager at Mitchell & Stones, youll lead the charge in managing a portfolio of client relationships and overseeing the delivery of high-impact digital marketing strategies. Youll serve as the primary point of contact for your clients, working closely with them to understand their goals, build trust, and ensure satisfaction. Youll be responsible for creating and executing marketing plans, guiding your delivery team, and using in-house specialist resources including PPC, SEO, creative and design to bring campaigns to life. In this role, youll manage a team of 2-3 Digital Marketing Assistants, delegating tasks and ensuring everything runs smoothly. Youll work closely with our Client Services Lead, reporting on account performance and receiving senior strategic input to support continual improvement. Youll also oversee timelines, budgets and team output, ensuring campaigns are delivered efficiently and effectively. From briefing creatives to refining strategies based on performance data, this is a varied and impactful role that blends leadership, delivery and strategic oversight. Key Responsibilities Serve as the lead contact for an assigned portfolio of clients, ensuring satisfaction, retention and growth. Develop a deep understanding of each clients brand, goals and performance metrics. Present strategic plans and campaign performance reports to clients, positioning Mitchell & Stones as a trusted advisor. Regularly report on client account performance to the Client Services Director and seek strategic guidance where required. Manage and support a delivery pod consisting of 2-3 Digital Marketing Assistants. Set clear expectations, delegate tasks, and ensure high standards of delivery across all client work. Collaborate with in-house PPC experts, SEO consultants, creatives and designers to deliver integrated marketing campaigns. Brief, coordinate and quality-check the work of specialist resources to align with the clients strategic direction. Lead the planning and execution of multi-channel campaigns (organic and paid), managing timelines, budgets and results. Analyse and report on key digital metrics using tools such as Google Analytics, Meta Ads Manager and SEO tools. Make data-driven decisions to optimise campaigns and ensure continual improvement. Contribute to strategic planning alongside the Client Services Lead, aligning client goals with broader agency priorities. Support a culture of high performance, continuous improvement and collaboration within your team. Bonus Points Experience with tools such as Google Analytics, ahrefs, Asana, Meta Business Suite or similar. Relevant marketing certifications (e.g. Google Ads, HubSpot, CIM). An understanding of creative project workflows and briefing best practices. Benefits Opportunity to develop your skills and progress Training and up-skilling provided Flexible working hours 26 days holiday 2 personal days per year Hybrid Working Model (2 days office, 3 days remote) Access to an on-site gym and swimming pool Play a crucial role in a small but rapidly growing agency Generous Christmas Closing period Base salary negotiable based on experience