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Title: Assistant ManagerIf you are interested in applying for this job, please make sure you meet the following requirements as listed below.Location: Central LondonHours: 40 hours per weekSalary: DoE, plus benefitsFor over 35 years, millions of patients have trusted Optical Express with their eye care. As the UKs leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and its a privilege to transform the lives of so many.The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.An exciting opportunity has arisen for an ambitious Assistant Manager to join the leadership team in our Central London clinics. This role would be well suited to someone with existing high end retail or healthcare experience, or a current high performing individual with a background in optical sales who is looking to take the next step in their career. It will provide the successful candidate with the opportunity to develop their skills across a broad remit and disciplines.You will be responsible for setting and maintaining world class standards throughout the clinic.The main aspects of the role Leading a team of outstanding Patient Advisors to deliver the best possible outcomes for our patientsEnsuring that all colleagues have the right support in place to excel and develop their skillsEffectively manage the clinic workload, and ensuring diaries are managed in advanceDeputise for Clinic ManagerThe successful candidate will have experience of Leading a diverse team, preferably within a retail or clinical settingHands-on and customer-centric approachDelivery against recognised industry standardsDeveloping a multi-disciplinary team to meet the levels of service and activity expectationsLeadership with incidents, safeguarding, referrals and complaintsMonitoring SLAs and escalation as requiredManaging the performance of the team to deliver the highest calibre of clinical and customer service at all timesMaintaining relationships with the senior leadership teamConfidence and integrity to operate with the utmost discretionExcellent communication and presentation skillWhats in it for you?Competitive salary with excellent bonus potentialFree Laser Eye and Intraocular Lens SurgeryDiscounts on prescription eyewear and sunglassesGenerous Optical Express family & friends discountModern working environmentOn-going training and development opportunitiesWorkplace Pension SchemePlease apply now by uploading your CV.This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.Optical Express is an equal opportunities employer.#J-18808-Ljbffr