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We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.HCLTech is a globally recognized leader in the Tech and IT industry, but weve never forgotten the startup mindset that got us here. Weve always approached our work with an idea-first attitude because every one of our accomplishments no matter how big or small can be traced back to an ideas single spark.Its that spark that inner drive that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because thats what drives you to be better, be more and ultimately, be more fulfilled.This position assists staff with technical support of desktop PCs/Laptops, applications, and related technology, along with providing a high level of customer satisfaction. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.Note: Must have a full UK driving licence and willing to travel.Main Responsibilities include:Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity.Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreementTo provide infrastructure administration functionsProviding on-site cover as part of a shift arrangementSupport inline with contracted business working hoursProvide site support in remote offices when requiredBeing prepared to work out of hours when requiredTroubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activitiesTaking ownership of issues through to resolution on all appropriate requestsCategorize and prioritize end user support requests and service requests by utilizing a customer ticketing system to track tickets and provide up-to-date status and informationEnsuring regular customer interaction to adhere with update SLAs and high levels of customer serviceProviding daily ticket updates to ensure users are fully updated on updatesMove equipment associated with service requests, inline with health and safety guidelinesPerforming asset inventory activities as neededEnd user training and guidance on the use of hardware and softwareRecommends and / or performs upgrades to end user devicesThis position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamworkPerforms other duties as assignedTechnical Skills:Excellent skills in user IT infrastructure Desktops, Laptops, Printers, Handhelds, Smartphone etc.Strong technical skills in Microsoft Windows 10, Office 365, Teams, Google, Service Now and other well-known applicationsAdministration experience of MS Active Directory users & groups, policies, and management conceptsEffective communication by Engineer in English and local languages is mandatoryBusiness Skills:Ability to interact with customers to ensure that the service is polite, efficient, and responsive service is providedA self-starter with ability to work on their own initiativeTo work through issues analytically to a successful conclusionAn individual with a minimum of 3 years experienceDesired Experience:At least 4+ years of experience in the field or in a related area requiredPrior experience on Desktops, Workstations, Notebooks and PrintersCollaboration experience including remote control of PCs and video conferencing knowledgeDeliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)Strong Microsoft Office skills (Outlook, Word, and Excel)Thorough understanding of Outlook's calendaring tool. Teams workings.Strong customer service skillsAbility to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levelsStrong written and verbal communication skills (English being the local language)Must be detail oriented and self-motivatingBackground security check requiredBenefitsA supportive, diverse and global team with a brilliant culture.Competitive compensation and benefits that includes up to 20 days vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks Engagement Champion to name a few.To know more about us visit www.hcltech.com#J-18808-Ljbffr