Job Title

Get AI-powered advice on this job and more exclusive features.Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.Direct message the job poster from Vallum AssociatesContract Role: Service AnalystHybrid (2 days onsite | London)We're hiring a Service Management Support Analyst to support a major transformation programme at a leading Energy company. You'll play a key role in preparing a customer-focused service team to handle complex support needs in a regulated environment.Role SummaryReporting to the Head of Service Management, you'll:Handle and resolve escalated customer issues beyond 1st line supportAct as a liaison between customers, internal teams, and third-party providersContribute to major incident and problem management processesDrive service improvements and help upskill the support functionWhat Youll NeedHands-on experience with ITSM tools such as ServiceNowProven experience working in regulated industries, particularly within OFGEM guidelines and compliance frameworksStrong experience in service management and customer supportSkilled in triaging, diagnosing, and resolving incidentsExcellent communication and stakeholder engagementFamiliarity with ITIL processes and working in regulated industriesApply now if you'd like to be considered for this role!Seniority levelMid-Senior levelEmployment typeContractJob functionAnalyst, Customer Service, and Information TechnologyIndustriesUtilitiesReferrals increase your chances of interviewing at Vallum Associates by 2xGet notified about new Service Analyst jobs in London Area, United Kingdom.#J-18808-Ljbffr