Job Title

dnata is one of the worlds largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the worlds leading in-flight hospitality providers, delivering world-class culinary services and innovative products that enhance our passengers experience.Please make an application promptly if you are a good match for this role due to high levels of interest.We are currently seeking a Training & Administration Manager who will proactively manage the training and skilling requirements for the business in line with company, legal, and airline standards. The Training & Administration Manager will also actively maintain an effective and productive support team, enabling the operation to focus on delivering to our customers.Some of they key responsibilities and focuses in this role are as follows:Strategy InvolvementDefine and implement tactical steps to align to and achieve business goals.Define strategy for training and skilling within the organisation to increase flexibility.Define strategy for ensuring skills are reviewed periodically to ensure alignment with current business process.Champion change initiatives and improvements with OPS Ex and ensure changes which impact on training are considered and training amended where required.Planning HorizonProvide an annual learning plan for the business that provides the right level of capability, legal/regulatory compliance and builds flexibility within the organisation.Plan and organise own work (and/or coordinate and supervise the tasks of subordinates) over a 1 day to 1-month planning horizon.Ensure work is completed according to the daily work schedule, all costs are within agreed targets, and any issues are escalated to the Senior Operations Manager when necessary.Plan and allocate work to team members ensuring on time delivery to internal and external customers whilst maximising productivityPolicy and ProcessEnforce and ensure that policies and procedures are implemented and respected to guarantee efficient performance and compliance standards.Financial ManagementManage the spend within approved budgets and set targets for areas of responsibility aiming at maximising the usage of resources, controlling costs and increasing profitabilityContinuous ImprovementImplement agreed-upon improvements of systems, processes, and practices to maximise business efficiencies in line with agreed targets. Analyse, report on analytics and recommend procedural improvements to support business strategies.Proactively investigate all accidents/incidents/delays to determine root causes and implement appropriate solutions to prevent reoccurrence.Champion change initiatives and improvements with OPS Ex.Governance & ControlsResponsible for overall governance and reporting of training adherence in line with legal and regulatory requirements.Create and maintain an aligned deliverable-skill-training matrix and career pathway aligned to Operational requirement and Learning & Development capability.Responsible for ensuring compliance to the required standards as set in The dnata Way and local legislations are successfully met in all dealings pertaining to the area of responsibility, i.e., food safety, HACCP, and Health & Safety.Adhering to all legislation, company policy, and compliance standards are met.Managing the FTA drivers hours regulationsManaging and ensuring all colleagues have a valid security trainingManaging Airside ID standards in line with HAL regulation.As well as the above, we also need someone who is experienced in the below areas to help drive our business objectives and performance.Managing PerformanceManage the team of Training Officers and the Operations OfficeSets clear and measurable objectives for the team in line with the dnata framework and process. Drives performance accountability and enables the team to achieve through appropriate support and resourcing, ensure that performance meets departments requirements .Monitor progress towards objectives.Reward & RecognitionDrive a high-performance culture (in line with the The dnata way limits) and effectively utilise the organisations reward and recognition initiatives.Talent ManagementProvide leadership, coaching, and training to the team while dealing with employee relations issues according to company policy.SafetyLead with safety as a priority, ensuring all decisions are made with safety in mind. Role model safety behaviours, oversee health, safety, and hygiene standards, and hold team members accountable for fulfilling their roles in accordance with dnatas safety rules and best practices.BehaviourAct as a role model for the leadership team and wider organisation in all people and customer interactions.Work in collaboration with Planning and the Team Leader to ensure that rosters, work schedules, and teams are managed effectively in a fair and transparent method.Provide leadership, coaching, and training to the team, dealing with employee relations issues according to company policy.Risk Awareness & ResponsibilityAct in the best interest of the company always, ensures all business decisions are made based on authority level limits and after the appropriate level of due diligence and risk analysis has been carried out.CustomersEnsure standards of external and internal customer service are met, with effective pro-active communication with all internal and external key stakeholders.Deal with all customers interactions as required, investigate and manage complaints in line with SLAs.Problem-SolvingProactively investigate all accidents/incidents/delays to determine the root cause and provide solutions to prevent further reoccurrences.Evaluate the effectiveness of solutions after implementation and take further corrective action where required, including escalating issues as appropriate.If you believe your skills and experience align with what we're looking for, we encourage you to apply wed love to hear from you!