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We are currently partnering with a University based in London, who are recruiting for a Student Casework, Complaints & Appeals Specialist to join their accomplished team on a temporary basis.Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.This role is being offered on either a full time or part time basis and the rate of pay will be negotiable based upon experience, start date is subject to notice.Duties will include (but are not limited to):Assisting the Student Appeals team during a period of staff absenceManaging the day-to-day appeals caseload, ensuring cases are processed promptly and in line with university policiesConfidently and independently handling complex student appeal casesWriting well-reasoned, clear, and structured responses to complex appealsEnsuring all deadlines are met and keeping the University Secretary updated with regular reportsExperience required:Prior experience working in a university appeals, complaints, or academic regulations environmentExcellent written communication and case-handling skillsRewards and Benefits:Onsite attendance is required once per week, but can be flexibleWorking hours:Full time or part time hours offeredPlease note that you require recent experience to apply for this role.James Andrews is acting as an employment agency and business in relation to this role.At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.Dont forget our recommendation scheme: Recommend a friend or colleague to us and receive up to 250 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details