Job Title

Service Desk Analyst - Permanent - Leeds based Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.We are hiring multiple Service Desk Analysts to join our Leeds office, supporting a global service desk for one of our key clients. As a Service Desk Analyst, youll be the first point of contact for internal users, providing high-quality IT support and ensuring seamless issue resolution.Shift Details:24x7 Service Desk based in LeedsShift patterns: 8 AM 5 PM & 2 PM 11 PMThe Role:Serve as the first point of contact for IT support, providing excellent customer serviceLog, track, and update incidents and service requests in ServiceNowTroubleshoot and resolve common IT issues, including password resets, account lockouts, and software installationsEscalate complex issues to the relevant teams while keeping users informedCollaborate with teammates to improve processes and enhance first-time fix ratesMaintain security and compliance standards in line with IT policiesWhat you will bring:Customer service experience (IT or non-IT industry)Experience handling IT support calls and troubleshooting technical issuesFamiliarity with Windows 10, Active Directory, and ServiceNow ITSM toolBasic understanding of the ITIL Framework (certification is a plus)Strong problem-solving skills with great attention to detailExcellent communication and teamwork skillsAbility to work under pressure and meet deadlinesIf you're looking for an exciting opportunity in a collaborative and fast-paced environment and are comfortable working shift patterns, wed love to hear from you!Apply now for a chat with our team!