Job Title

Location: CoventryWorking Model: Hybrid (1 day home working)Salary: Up to 45,000Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.Were working with a well-established organisation in the Coventry area thats investing in its People Services function as part of a broader transformation journey.Theyre looking for a Business Improvement Manager to help modernise their HR Shared Services function by improving internal processes, driving smarter service delivery, and supporting the rollout of digital tools/automation.If youve led change projects, understand HR systems, and enjoy turning insight into actionthis could be a strong fit.What Makes This a Great OpportunityThis is a chance to do meaningful transformation work within a team that genuinely wants to improve how HR services are delivered while feeling valued and supported along the way.Youll be joining a people-first organisation that takes pride in doing things well, with a culture that values decency, passion, and collaboration. Youll have access to a wide range of benefits from flexible leave options and lifestyle discounts to health support, travel schemes, and a solid pension.What Youll Be DoingLeading change projects informed by data, feedback, and stakeholder collaborationRedesigning HR Shared Service processes and supporting the rollout of new ways of workingMaintaining and evolving self-service tools and intranet contentCreating clear training resources and process documentationContributing to the automation of key People processes (e.g. pay review cycles, bonus workflows) and the introduction of digital tools (e.g. chatbots) to help reduce admin and improve response timesMaintaining knowledge banks and standard operating proceduresLeading data cleansing activity and improving internal document systemsWhat Youll NeedProven experience in HR operations, service improvement, or business changeStrong understanding of agile principles and stakeholder engagementComfortable using reporting tools (e.g. Excel, Power BI)Experience with HR systems (Workday experience is a bonus)Clear communicator with a collaborative and proactive approachWell organised and comfortable managing multiple workstreamsReady to take the next step in your career? Apply now and play a key role in shaping smarter, more agile HR services that make a real difference across the organisation.