Job Title

About Abound We’re on a mission to make affordable loans available to more people. Using the power of Open Banking, we have built state-of-the-art technology that allows us to look beyond traditional credit scores and offer fairer credit to people ignored by traditional lenders. We have two parts of our business. On the consumer side, we have Abound. Abound has proven that our approach works at scale, with over £650 million lent to-date. While other lenders only look at your credit score, we use Open Banking to look at the full picture – what you earn, how you spend, and what’s left at the end. On the B2B side, we have Render. Render is our award-winning software-as-a-service platform that allows Abound to make better, less risky lending decisions. And less risky decisions mean we can offer customers better rates than they can usually find elsewhere. We’re taking Render global so that more companies, from high-street banks to other fintechs, can offer affordable credit to their customers. Abound the role This is a full-time Collections Administrator role with hybrid working (minimum 3 days per week inthe office in South Manchester/Cheshire ). The role will be responsible for managing delinquent accounts as they flow through the collections strategy. Day-to-day tasks include administration and reconciliation tasks, updating case management systems, reviewing and processing both hard copy and digital correspondence and liaising with third parties.Who you are A background in Financial Services back-office administration, who has worked in a team(s) supporting retail customers.Have a good understanding of FCA regulation including CONC7 and DPA requirementsHave an awareness of the broad range of debt solutions i.e. Payment Arrangements, DMPs, IVAs, Trust Deeds, DROs, Breathing Space etc.Intermediate Microsoft Excel skills (able to complete VLOOKUP, Pivot tables, linking sheets etc.)Experience in following pre-defined procedures across multiple IT systems and a strong attention to detail with strong attention to detail and consistencyA team player who will help as required to deliver tasks within the team SLAsFamiliar with KPIs and targets and quality assurance requirementsA flexible team member who can adapt quickly to changing requirements and business demandsWhat you'll be doing Collections administration, managing delinquent accounts as they flow through the collections strategyReconciliation of customer loans and completing admin work in line with pre-defined proceduresUpdating case management systemsReviewing and processing hard copy and digital correspondenceLiaising with customers and their third party representatives, e.g., Field suppliers, debt collection agencies, insolvency portfolio managersAssessing customer affordability using our industry leading Open Banking softwareWhat we offer Everyone owns a piece of the company - equityHybrid with 3 days a week in the office25 days’ holiday a year, plus 8 bank holidays2 paid volunteering days per yearOne month paid sabbatical after 4 yearsEmployee loanFree gym membershipSave up to 60% on an electric vehicle through our salary sacrifice scheme with LoveelectricTeam wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering#J-18808-Ljbffr