Job Title

Job Title: Contact Centre Operations DirectorThis is a pivotal role where you will provide clear leadership in the operation and delivery of all administration functions.The successful candidate will be responsible for establishing and maintaining a comprehensive approach to improving customer service, including standard setting, benchmarking, feedback mechanisms, and action planning.The ideal candidate will have 3 years of management experience at senior manager level, preferably in a multi-functional environment managing multiple teams and services.They should have experience in the healthcare industry or similar customer-oriented businesses, as well as proven experience of working in heavily regulated environments, directly with regulators.The successful candidate will also have the ability to understand key business processes and complex business issues, and the ability to challenge constructively, whilst building strong working relationships.Responsibilities:To provide clear professional leadership of the support centre, ensuring efficient and robust processes exist to support the requirements of service users.Working closely with senior management teams and Heads of Departments to help deliver short and long term business achievement contributing to the individual hospital's overall successes.To be responsible for the quality, maintenance and safety of the centre's services and facilities and the safety of the staff, ensuring that the unit meets all statutory and regulatory requirements.