Job Title

Trainer – Delivery Operations (manual handling, customer service, driver coaching)Role: Full Time, 40 hours, PermanentLocation: Nottingham Site | Supporting across multiple sitesHelp us drive excellence – and inspire others to do the same. Are you passionate about delivering exceptional customer service? Do you have a knack for coaching others to perform at their best?At Ocado Logistics, we’re looking for a Delivery Operations Trainer to support our site operations by helping our drivers and delivery colleagues reach new heights in safety, service, and performance.Here at Ocado Logistics it’s our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world - changing the way the world shops, for good.We are the beating heart of our UK business and comprise a network of cutting edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same. What you’ll be doing:As a key part of the delivery operations team, you’ll shape the Ocado customer experience through impactful site based training and development. You will:Deliver training to new and existing staff on customer service, food safety, manual handling, and safe systems of workProvide both practical and theory-based driver coaching to improve risk awareness, driving skills, and promote a positive driving mindsetOffer constructive feedback and track trainee progressKeep training records accurate, complete, and audit-readyBe responsible for delivering the full suite of training required at the site, including Site Marshal training. We're also looking for someone who’s keen to grow and develop—particularly in delivering compliance-based courses such as Food Safety and Health & Safety, as needed.What you’ll bring:A clean record:DVSA Approved Driving Instructor status (Fleet registered is a bonus)No live sanctionsNo MVIR in the last 12 monthsNo more than 3 points on your driving licenceConfidence to work independently and as part of a specialist teamA flexible approach to delivering training at various locationsStrong working knowledge of the Google Suite, PowerPoint, and UK traffic regulationsAbility to deliver clear, honest feedback to help others growWhy Ocado?We care about our people, and we’re committed to offering a great employee experience:Wellbeing support: Mental health apps + Employee Assistance ProgrammeGenerous leave: 25 days (rising to 27 after 5 years) + buy more if neededPension: Up to 7% employer contribution matchPrivate medical insuranceFamily-friendly policies: Maternity, adoption, shared parental, and paternity leaveFinancial perks: Interest-free train ticket loans + Cycle to Work schemeFree shuttle bus servicesShare schemes: Be part of our future successShopping discounts: 15% off + retail and restaurant savingsFinancial protection: Income Protection and Life Insurance coverWho we are:At Ocado Logistics, we’re on a mission to change the way the world shops—for good. With cutting-edge warehouses and tech-enabled delivery, we’re reimagining the future of retail logistics. We move fast, think big, and deliver results—while making sure our colleagues thrive and grow. As part of the Ocado Group, we’re proud to be an equal opportunities employer. We value diversity and do everything we can to ensure our people are treated fairly and with respect—regardless of background, beliefs, or identity. Ready to take the wheel?If you're someone who leads by example, thrives on helping others succeed, and is ready for the next step in your Ocado journey—apply now and help us shape the future of delivery training.