Job Title

Job Overview:You could be just the right applicant for this job Read all associated information and make sure to apply.We are seeking a dedicated IT Support Specialist to serve as the primary liaison between the IS Helpdesk and our internal customers across various departments. In this role, you will be responsible for understanding customer needs and providing expert second and third-level support for standard PC applications and configurations. Your ability to troubleshoot and resolve technical issues will be essential in ensuring a seamless IT experience for our users.Key Responsibilities:Act as the first point of contact for internal customers seeking IT support, ensuring timely and effective communication.Diagnose and resolve technical issues related to standard PC software and configurations, escalating complex problems as necessary.Collaborate with the IS department to identify and implement solutions that enhance user experience and operational efficiency.Maintain accurate records of support requests and resolutions in the helpdesk system.Provide training and guidance to users on software applications and best practices for IT usage.Stay updated on the latest technology trends and tools to continuously improve support services.Key Stakeholders:Internal: All Departments within the organizationExternal: Vendors and service providers as neededReporting Structure:Reports To: Head of Site ITDirect Reports: NoneEssential Qualifications:Relevant certifications such as Microsoft, CompTIA, or Cisco.Proficient knowledge of Windows 10 and Windows Server products.Relevant Experience:Proven experience in delivering exceptional customer service through face-to-face, telephone, or electronic interactions.Strong communication skills, both verbal and written, with the ability to convey technical information to non-technical users.Excellent problem-solving abilities and a proactive approach to troubleshooting.Ability to work collaboratively within a team environment while managing multiple priorities effectively.Solid understanding of computer support and troubleshooting methodologies.Qualifications:Bachelors degree in Information Technology, Computer Science, or a related field.Proven experience in Computer System Validation (CSV) and IT compliance.Strong understanding of regulatory requirements, including 21 CFR.Excellent communication and interpersonal skills for effective stakeholder coordination.Detail-oriented with strong analytical and problem-solving abilities.