Job Title

We're seeking a passionate and experienced Account Manager with a strong background in concert touring and festival environments.This role is critical in managing client accounts from first contact through to post-event delivery, ensuring an exceptional customer experience throughout. You'll collaborate closely with promoters, production managers, tour managers, and internal teams to deliver seamless productions on a national and international scale.The company specialises in creating outstanding live experiences with state-of-the-art equipment and expert production management. They deliver top-quality production services for Tours, Corporate Events and festivals.Key Responsibilities- Act as the primary point of contact for clients in the touring and festival sector.- Develop tailored production solutions based on client briefs and tour specifications.- Create and deliver detailed quotes and service contracts.- Liaise with internal technical and logistics teams to coordinate delivery and execution.- Conduct site visits as needed to assess venue requirements and inform production planning.- Oversee event/tour planning, including scheduling, budgeting, and logistics.- Travel on-site as required to oversee load-ins, show execution, and client management.- Quickly resolve any challenges that arise before or during events.- Liaise with the accounts team regarding invoicing and payment tracking.- Nurture long-term client relationships and identify new business opportunities in the touring and festival circuit.Skills & Experience Required- Proven experience in account or production management within concert touring and/or festivals.- Strong knowledge of live event production, particularly in audio and lighting disciplines.- Exceptional communication skills and the ability to manage client expectations under pressure.- Highly organised with the ability to juggle multiple complex projects.- Problem-solving mindset with a hands-on approach when required.- Experience using HireHop or TeamTrack is advantageous.- A full UK driving licence (max 6 points) is essential.What We Offer- Competitive salary between £55,000 - £75,000 depending on experience.- Company vehicle for business and personal use.- Opportunities to work on major tours and festivals across the UK and beyond.- A dynamic and supportive team culture with room for progression.- Access to leading-edge production technology and infrastructure.- Hybrid working is available for administrative tasks, with the flexibility to work from home when not required to be on-site.- For the right candidate, there may be an opportunity to acquire shares in the company following a sustained period of strong performance and commitment.