Job Title

Customer Service ProfessionalWe are seeking individuals with a strong background in customer service, complaint handling, or support roles who thrive in fast-paced environments and take pride in resolving issues the right way - with care, patience, and professionalism.The RoleAs a Customer Service Advisor, you will manage complex customer queries, including complaints, escalations, and emotionally sensitive issues. You'll act as the voice of the brand, delivering outstanding service while maintaining professionalism under pressure.Key Responsibilities:Handling inbound customer calls and queries across multiple channels.Investigating issues thoroughly and offering fair, tailored resolutions.Liaising with internal teams, including legal, logistics, and finance.Supporting ombudsman or media-related casework as needed.Keeping detailed and accurate records of customer interactions.Identifying trends and contributing to service improvements.Ideal CandidateWe are looking for individuals with:Experience in customer care, complaints handling, or similar roles (e.g., retail, financial services, utilities, housing, or health).Excellent communication and listening skills.Strong emotional intelligence and a calm, methodical approach.Able to navigate sensitive situations confidently.Detail-oriented with strong time management and organisational skills.Comfortable using internal systems and working across teams.About Our TeamWe offer a supportive team culture, genuine progression prospects, and a focus on employee wellbeing.What We OfferFull training provided with ongoing development opportunities.Hybrid working available after probation.