Job Title

Customer Service Advisor Full Time (Office Based) Ensure all your application information is up to date and in order before applying for this opportunity.Location: Mercury House, Cobalt Business Park, Newcastle NE27 0BYEmployment Type: Full-Time | Permanent | Office-BasedSalary: 23,000 24,000 per annum (PAYE) + Holiday BenefitsHours: 37.5 hours per week (Flexible shifts & weekends required)Join one of the UKs leading financial service providers!Were hiring Customer Service Advisors to join a friendly and professional support team in our Newcastle office. If you're passionate about helping people and want to kick-start or grow your career in banking and financial services, this is a great opportunity!What Youll Do:Answer incoming customer calls in a professional and friendly mannerAssist customers with banking-related queries and provide accurate informationLog and validate each contact on the internal systemUse internal tools and systems to resolve queries efficientlyProvide excellent customer service with a focus on quality and careWhat We Offer:Comprehensive 23 weeks paid training to set you up for successA supportive work environment with career growth opportunitiesOffice-based role in a vibrant, modern workplaceCompetitive annual salary with holiday benefitsWork with a trusted UK banking brand that values its customers and employeesWho Were Looking For:Excellent verbal communication and problem-solving skillsA team player with a positive attitudeWillingness to work flexible shifts and weekends as neededPrevious customer service experience is a plus, but not essential we provide full training!