Job Title

Incident Lead / Incident Manager - Crawley - 70kIf you think you are the right match for the following opportunity, apply after reading the complete description.3 days per week in officeMy global client is looking for an experienced Incident / Operations / Service Lead to join them managing the response given to their major global marquee client when they raise an incidentYou will be responsible for triaging the Jira tickets, ensuring allocation to the correct person in order to resolve the incident and prevent reoccuranceOverview of Duties:- Ticket management ITIL / Jira / ServiceNow- Incident management Prioritise / Triage / Investigate / Resolve / Communicate- Stakeholder management- Change, Problem & Release management- Monthly Steering Committee reviewsRequired Skills & Experience:- Indepth Incident Management experience- First class communication skills- Experience within an operations / release / project management environment- Demonstrable experience with Jira, Redmine & ServiceNow- Experience with Product / Development / Application teamsBeneficial Skills & Experience:- Knowledge of software development (.Net)- Experience with AWS and TeamCityIncident Lead / Incident Manager - Crawley - 70k3 days per week in office