Job Title

Product Support Advisor The Company: If you are an experienced Customer Service Advisor who is used to providing technical support on a consumable PRODUCT, then we would love to hear from you.Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.We have a Product Support Advisor role providing telephone, text and email support to domestic customers on a broad product range.You will be given full training, but it is essential that you have a technical understanding, excellent customer service skills and the ability to operate a CRM system.Any gas product related experience would be really useful, although not essential.who is looking for a job off the tools in an office based role, then this could be just the move you seek.Job Responsibilities: To resolve technical issues relating to a range ofconsumable products, speaking to and emailing retailers, end users and members of the general public.Filter and monitor the accuracy of all complaint data entry.To be at all times smart and courteous whilst carrying out this important task in a professional manner.To carry out fault finding analysis over the phone with retailers and end users on any of product in the company portfolio and offer appropriate advice to resolve the issue.To document and report on all calls and problems identified and to log onto the company CRM system.To ensure that any information provided is accurate, appropriate and in accordance with all the relevant regulations for installation and use.Working Monday to Friday, based in our Exeter office Required Skills: You will ideally have one or more Gas Safety Qualification or a HETAS Certification.Suitable experience within the heating industry will also be taken into account for applicants without the essential qualifications.Proven experience as a Heating and Plumbing Engineer or Technician essential.Computer literate and confident over the phone.Excellent verbal communication skills over the telephone, written communication through either e-mail or letter.Diplomatic nature to ensure company policy is followed and customers are left satisfied.Knowledge of software programs including email and Word and a willingness to learn new computer programs.Associated Benefits: 24 days holiday, increasing to 27 days based on yearly service, plus bank holidays.Pension Scheme Life Assurance Working Hours: 8.30-5pm Mon-Fri ADZN1_UKTJ