Job Title

Reception / HostTemporary contract up to 12 months.Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.The purpose of this role:As the first point of contact for clients, you will play a key role in creating an exceptional customer experience to ensure all guests receive professional, refined and elegant care in all interactions as well as in the presentation and service of food and beverages. This role requires an enthusiastic, motivated and service driven professional, willing to create an outstanding experience to the customer. Ensure that the Companys standard of service is met and adhered to at all times.Main Duties:Customer Greeting and Concierge ServiceWarmly welcome all customers upon arrival, ensuring they feel valued and comfortable.Understanding the needs of the client and gracefully guide clients to the appropriate departments based on their needs.Maintain a luxurious and welcoming atmosphere in the showroom, upholding the companys high standards of customer care.Offer, preparation and service of tea, coffee, and cold refreshments.Assist the Sales consultants during the customer appointmentsTo ensure all requests are dealt with in a secure and timely fashionMaintaining food and drink preparation areas, back office areasMaintaining sales and customer service client areasMonitor and replenish stockHelp with product displays and ensure the showroom is presentable and stocked with high-quality materials.Communicating with all levels of staff and managementTo work closely with the team to establish and resolve problemsUsing all Microsoft packages including Word, Excel & Outlook.SAP, Sage & Sell-out systemsRun errands and take on any request to ensure the store is running efficientlyTo keep the store tidy at all timesCriteria:Exceptional communication skills, both written & verbal, and a confident telephone mannerSignificant experience in hospitality roles.Ability to speak effectively with internal staff, external customers and suppliersHave an enthusiastic and positive personality and effectively manage your time and productivity whilst at workAbility to work as a self-motivated individual as well as part of a teamProven organisational skills. Able to set and meet deadlinesUsed to working in a very fast paced environment and can manage in pressured situationsKeeping a high standard of appearance and personal hygieneGood attention to detailHave full knowledge of products, to be able to explain and recommendpurchases. Full training will be given for product knowledgeExperience in the Luxury Retail Industry is desirable but not essentialProven & exceptional customer service skillsMust hold a valid passport and complete a security DBS check