Job Title

Operations Manager - Maternity Cover 12 mth contractBouclème is a rapidly growing, niche hair care brand, expanding from the UK to international markets with ambitious plans over the next few years.  We’re looking for a dynamic Operations Manager with bags of initiative and great problem solving abilities to join our fast-paced team. The successful candidate will be an expert in NPD, supply chain, logistics and stock management. We’re looking for someone knowledgeable on systems, with good analytical skills, efficient and a can do attitude.       Role Responsibilities of our Operations Manager1. Stock ManagementCreating annual and quarterly demand forecastReporting and monitoring stock levels for product, componentry and packaging and comparing to sales trendsEnsuring optimum stock levels balancing service/fill rates versus stock holding costsReport against agreed KPIs for service and costSetting reorder levels by SKU that incorporate lead times and demand (rate of sales)Placing purchase orders with suppliers as required to maintain stock levels, ensuring on time delivery and receiptingManage relationships with key suppliers per contract, share forecasts with key suppliers to assist their planning.Verify inbound goods received and confirm to bookkeeper for payment of invoicesManage Kitting Forecasts and production ordersPlanning and managing intra warehouse deliveries to ensure right stock levels in each2. Sourcing and ProcurementSourcing of products, componentry and accessories to obtain best value in marketplaceRe-procurement of existing products to ensure most preferable terms obtainedOngoing management of key product suppliers (contract, orders, on time deliveries, quality) including Contract Manufacturers3. NPD Sourcing ActivitiesMaintain relationships with raw material suppliers for updates on innovationSource and order componentry from suppliers Place stock order with manufacturer to fit within launch timeline (min 10 weeks before launch date)Ensure product is set up on all registration bodies for EU and UK4. Maintenance of Standard CostsQuarterly process to update standard costs based5. Management of 3 rd party logistics provider (UK, EU, US)Overall contract management of 3PLs including KPI performance and budgetRepresent internal customers (Sales Operations and Head of eCommerce in raising performance issues for B2B and B2C orders respectivelyValidation of invoices and negotiation of costs for project servicesLead periodic contract reviews 6. ReportingResponsible for producing the following Management Reports Weekly Stock Status Report (Including stock versus re-order point and forecast, stockout alerts and days sales outstanding)Monthly Logistics Cost KPIs showing (by Warehouse Handling and Shipping costs per order for B2B and B2C 7. Processes and SystemsDevelopment of Stock Management processes and systemsOngoing management of performance issues and proactive identification of improvementsImplementation of solutions 8. B2B Order ManagementDevelop, productive relationships with existing and new retail and distribution partnersClose, proactive working with Sales TeamDaily check of Shopify, orders@ email and customer order systems for new orders:Process B2B orders from receipt to proof of delivery including: o Resolving order issues with customer (non availability, bookings etc) o Resolving post delivery issues with customers, raise cases and claims with 3PL  shortages, late delivery, penalties.o Ensure invoices raised in timely manner and verify invoices received by customerNew Customer Onboarding with Sales to support and manage the onboarding process for new B2B Customers Manage Amazon UK order processing ensuring all orders correctly invoicedManaging any deductions/shortage claims with 3PL and sign offLiaise with Finance team on raising of credit notesFluent in English, both written and spoken language. Self-motivated, pro-active and positive, able to pre-empt actions required and act accordingly.Ability to remain objective when dealing with issues. Patient; as the solutions/negotiations can take time. Excellent administration, communication and engagement skills. Excellent organisational skills with flexibility to manage multiple tasks, and flexibility to deal with changing priorities of a busy and varied workload.Excellent time management skills and ability to work to and meet deadlines.Ability to work on own initiative, taking the lead and ownership for office related projects, stepping away from routine when the pressure is on.Flexible and adaptable team player with the ability to work well in a fast-paced environment.Team player with a flexible approach, and willingness to get involved to help the team.Ability to deal with internal team and external customers and third parties with confidence and diplomacy.Excellent attention to detail and the ability to research and collate information to produce quality documentation.Good IT skills and a competent user of Microsoft Excel and Outlook.