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Who are we? Were MoneyPlus.If you are interested in applying for this job, please make sure you meet the following requirements as listed below.We help people live better.Life isnt always simple, thats why we do what we do.Our services help to make life less complicated and expensive.We offer advice and financial services that help our customers overcome their troubles with debt once and for all.Were people who take care of people.Well be there to help with things that can easily be forgotten about, answer any complicated questions and help our customers to plan for their future and reach their financial goals.Tough problems and challenges are no match for us.Were a team of quick thinkers and relentless doers, with lots of ideas and plenty of passion to help improve the lives of others.If you share our passion for improving the lives of others through simple, affordable, jargon-free services, then you may have what it takes to join our team.Why do we need you? Were looking for a Customer Service Account Manager to join our Account Management team to manage client communications as the principal responsibility of their role.We need specialists to interact directly with all new and existing customers via telephone, email, customer portal and post, providing quality customer service as well as with creditors to ensure arrangements are in place to maximise plan success.Whats in it for you? We believe our people truly are our greatest asset, thats why we make sure our MoneyPlus People have the best experience, right from our first interaction all the way through their career with us.Theres way too many to list, but here are a few of the best reasons to join the MoneyPlus team: Family Friendly Having a healthy work life balance is important to us.We offer a minimum of 23 days holiday allowance per year.Discounts Is there anything better than a few freebies? Join our team and youll have access to Perkbox, which has tons of deals for you to choose from, as well as free healthy breakfast in our on-site caf, tea and coffee, and fresh fruit.Social We value the relationships our employees have with one another, encouraging them to come together.Whether its a catch up in our caf, a team trip out, or letting their hair down at one of our free annual events.Caf We want our people to be happy and healthy, which is why we provide an award winning subsidised caf that serves free healthy breakfast every morning and discounted meals throughout the day.Doing our bit We show support in every way we can to our clients, people, and company charity.We have regular fundraising activity, organised by our very own Social and Fundraising Committee.Wellbeing We provide a free cashback healthcare plan, as well as discounted gym and fitness deals.We also have a cycle to work scheme to encourage our people to make healthy life changes.Training We want our people to be the best.We care about your development, which is why we provide professional training opportunities, so that you can be the best possible you.Visit our website to find out more about our company culture https://moneyplusgroup.com/careers/ What do we need you to do? Contact existing customers to complete annual reviews.Identify changes in circumstances and recommend adjustments.Ensure documentation is accurate and compliant.Keep accurate records of review outcomes.Work collaboratively with other teams (e.g., compliance, Insolvency) Proved New Advice and ensure to always put the customer first with recommendations.What skills and experience do we need you to have? Strong interpersonal and questioning skills.Organised and detail focused.Ability to explain complex information clearly.Commercial awareness.Customer-centric mindset.Data entry accuracy.Self-motivation and time management.Are you ready to join us? At MoneyPlus we want to create a work environment that inspires you to excel.Through our combination of support, working as a team and our ambition to be better, we want to help you achieve and create a future with us.Sound good? Apply now!