Job Title

Location: Bearwood, BirminghamReporting to: CEO Salary: Up to £28,000 (depending on experience)Contract Type: Full Time, PermanentStart Date: ImmediateAbout Floor StreetFloor Street is a fast-growing UK flooring company redefining the customer experience in the home improvement industry. We partner with leading suppliers, prioritise automation and lean operations, and are now preparing for national and international growth. With a passion for innovation, design, and service excellence, we're building a brand that leads with quality and efficiency.Role OverviewWe’re looking for an organised, proactive, and resourceful Executive PA to provide vital support to the business. This is a highly varied role requiring strong attention to detail, initiative, and a get-things-done attitude. You'll be at the heart of daily business operations, handling executive schedules, customer and supplier communications, and logistical coordination, while helping create a smooth, efficient environment for the team.As the business grows, this role may evolve into an Operations Support Manager position, with greater ownership of business systems and internal processes.Key ResponsibilitiesExecutive & Team SupportManage calendars; schedule meetings and appointmentsOrganise internal meetings, team activities, and company eventsArrange travel, flights, and accommodation for executives and team membersTake meeting minutes, track follow-ups, and support the preparation of presentationsBook in and manage staff holiday calendarsCustomer, Supplier & Admin SupportRespond to day-to-day customer and supplier enquiries by phone and emailHandle operational admin tasks such as ordering supplies (for the warehouse and office)Coordinate and manage cleaners and external contractors for warehouse/office needsMaintain and manage utility contracts, bills, and renewalsPrepare expense reports and manage executive reimbursementsMaintain filing systems and confidential recordsCustomer Experience & Social MediaSupport customer service workflows, monitor messages, and escalate issues where neededSchedule social media content (content produced by the CEO and Marketing Team) across platformsMonitor comments and DMs; respond or route as appropriateTrack engagement and provide insights to the CEO/MarketingDesired Skills & ExperienceExperience in a PA, Executive Assistant, Office Manager, or multi-functional support roleExcellent communication skills, both written and verbalStrong time management and organisational abilitiesTech-savvy: proficient with Google Workspace, task/project tools, social platformsProactive, independent, and confident in managing competing prioritiesCustomer-facing or customer support experience is a bonusExperience in a growing DTC or ecommerce environment is preferredTo ConsiderThis is a key role at the centre of a fast-scaling e-commerce brandYou'll have direct access to the leadership team with huge potential for growthOpportunity to evolve into a broader operational role as we expand internationallyWork in a beautiful office with a collaborative, values-driven team where ideas are heard and acted onAdditional PayPerformance-based bonusBenefitsCanteenCasual dressCompany eventsCompany pensionDiscounted or free foodEmployee discountFree parkingHealth & Wellbeing ProgrammeOn-site parkingStore discountWork from home