Job Title

Location | Head Office, Kingly St, LondonWorkplace Type | Hybrid (2 Days WFH)Contract | Full TimePlease ensure you read the below overview and requirements for this employment opportunity completely.Were looking for a commercially focused and customer-obsessed E-commerce Manager to accelerate our online growth and elevate the Russell & Bromley digital experience. Reporting to the Marketing & E-commerce Director, youll own the day-to-day performance, innovation roadmap, and technical optimisation of our website ensuring seamless, high-converting journeys that reflect our evolving brand.Youll bring a deep understanding of UX, CRO, and digital merchandising, alongside strong stakeholder management and a data-led mindset. This is a pivotal role at the centre of our omni-channel evolution, new market expansion, and upcoming e-commerce re-platforming project.About the CompanyRussell & Bromley is the destination luxury fashion footwear & accessories brand for the everyday. A leading force in British fashion with over 40 stores operating across the UK and Ireland.Combining European craftsmanship with a British glint in the eye, Russell & Bromley offers iconic style and on-trend design that empowers people to feel exceptional every day. Founded in Lewes in 1880, borne from a love story between Albion Russells daughter, Elizabeth, and George Bromley - today the business remains family-owned, operated, and proudly independent.The Russell & Bromley business is entering an exciting period of growth with Vision 2030, an ambitious five-year roadmap to fuel our future success, under the leadership of CEO Andrew Bromley. Strategic actions that include a commitment to brand and product transformation, continued growth of our UK & IRE retail footprint, and accelerated international expansion. An exciting opportunity to join at a huge inflection point for the business, coinciding with the launch of our first seasonal collection with new Creative Director, Daniel Beardsworth-Shaw and the relocation of our Global HQ to Kingly St. W1 in the heart of Soho, now home to our in-house design, creative, and product studios. Do you want to be part of our next chapter?About the RoleLead day-to-day ecommerce operations with a focus on driving revenue and improving conversionOptimise the user experience through performance analysis, A/B testing, and CRO initiativesOversee delivery of all website content, launches, campaigns, and promotional activityShape and lead the online visual merchandising strategy, aligned to trading and brand goalsDrive the digital product roadmap and manage platform improvementsCollaborate closely with Product, Merchandising, Digital Marketing, IT, and external tech partnersStay ahead of digital innovation, championing test-and-learn strategies and best practiceAnalyse and act on performance data using tools such as Power BI, Google Analytics, ContentSquare, and D365Support key initiatives including international market rollout, re-platforming, and omni-channel integrationManage and mentor a Senior Online Merchandiser to deliver day-to-day excellence and continuous growthAbout You5+ years' ecommerce experience, ideally in fashion or consumer retailDemonstrable success improving online sales performance, UX, and CROStrong technical understanding of ecommerce platforms (ideally Salesforce) and digital toolsSkilled in analytics with experience using Power BI, GA, ContentSquare, D365Strong knowledge of digital merchandising, product data management, and SEO best practicesConfident working cross-functionally and managing agency/vendor partnershipsExcellent communicator with the ability to simplify technical insight for a range of stakeholdersOrganised, commercially focused, and ready to take ownership in a fast-paced, evolving environmentDue to the high volume of applications, we regret that we will only be able to contact successful candidates within two weeks.