We are looking for anOperations Assistantto join theThink Business Financeteam – the specialist business finance division ofBionic , the UK’s number one business comparison and switching service. AtThink Business Finance , we help small and medium-sized businesses across the UK access fast, flexible funding so they can grow, invest, and thrive. As of Bionic, our mission is to make it radically easier to run a small business by combining world-class human service with smart technology and data. Our Operations Assistants play a vital role in the success of our team, acting as the backbone of the team pod, and ensuring the smooth day-to-day running of our operations. This is a key role supporting our sales agents and ensuring that applications progress efficiently and to the highest standards. Day-to-Day Responsibilities: Check applications carefully to make sure everything is correct and complete before sending them to lenders. Keep track of all active applications, making sure they move forward smoothly and on time. Support the sales team by helping match customers with the right lenders and providing up-to-date product knowledge. Update the team on progress, making sure everyone knows the status of applications and that deadlines are met. Be the main contact for lenders, building strong relationships and working closely with them to get the best results. Negotiate with lenders to secure the best possible funding offers for our customers. Help gather documents or information from sales agents or clients when lenders request them. Manage your team’s shared inbox, making sure queries and tasks are handled quickly. Keep our ThinkApp up to ensure all information reflects the current position of each application About You: You’re highly organised and able to manage multiple tasks at once. You have strong attention to detail and take pride in getting things right the first time. You’re a confident communicator – clear, concise, and comfortable working with both internal teams and external partners. You’re a natural problem-solver who can think quickly and stay calm under pressure. You’re proactive, always looking for ways to improve processes and move things forward. You’re comfortable using systems and quick to learn new tools and technologies. You have some experience in an admin, operations, or support role – ideally in a fast-paced or customer-focused environment (desirable). About Bionic Group Bionic has over 630 people working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents. Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward. Benefits Enhance your health & wellbeing Private healthcare cover Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies Eyecare scheme Taking time away from work ️ 25 days annual leave plus the 8 UK bank holidays, increasing with tenure 1 paid family/religious day of leave per year - following successful probation period 1 paid charity volunteering day per year Option to buy/sell up to an additional 3 days leave per year Family matters: for the special moments Enhanced maternity, paternity or shared parental leave 2 days off for your wedding upon joining, and up to 5 days after 2 years' service Flexible working options & a hybrid work approach Financial wellbeing Auto-enrolled salary sacrifice pension scheme Life assurance Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure Cycle to work scheme Recognition Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition Long service awards#J-18808-Ljbffr
Job Title
Operations Assistant