Job Title

Were building the next generation of leading E-commerce brands.Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.At Prospa, weve spent the last 5 years developing a leading team of e-commerce experts. With 40+ exciting DTC brands in our client base, our mission is to drive growth and profitability for 7-figure E-commerce brands through creative and profit focused marketing.Our success is rooted in our values:Ownership Take responsibility and lead with initiative.Growth Embrace a growth mindset every day.Responsibility Appreciate the importance of your role.Never Settle Strive for constant improvement.Why Prospa?Weve established three core fulfilment teamsPaid Social, Paid Search, and Retentionto drive growth from every angle. CRM plays a key role in retention strategy, giving opportunity to scale some of the UKs most exciting DTC brands.In this role, youll manage Klaviyo accounts, communicate with clients via Slack and Google Meet whilst working alongside a designated graphic designer.Prospa has rapidly grown into a team of 20, based in Trafford Park, Manchester. We offer hybrid working (2 days from home), a vibrant office culture, and regular team events to celebrate successes.Training is central to our ethoswe invest heavily in team development with structured programmes designed to fuel your growth.Were seeking an A-player to own their CRM accounts and drive client success.KEY RESPONSIBILITIESTake complete ownership of project management and delivery of all email clientsLead the onboarding and integration of new clientsExecute research during client onboarding & account developmentImplement testing strategies across Klaviyo flows and campaignsLead daily & weekly client communication via various channelsComplete in-depth monthly data reportsProvide ongoing value to all clients - go above and beyondSKILLS & EXPERIENCE1+ CRM experience is essential1+ years experience in Klaviyo is essential1+ years experience in E-commerce is essentialPrevious management experience is essentialStrong organisation skills are vitalStrong analytical skills & data management are vitalAgency experience is desired but not essentialExcellent written and spoken communicationPROGRESSIONAt Prospa we have developed a leading management and culture process which includes regular performance reviews. Upon joining our team we will go through a rigorous development plan to ensure that its clear where your career will move towards. The Ideal CandidateThrives in the fast-paced E-commerce and agency environment.Passionate about E-commerce and brand growth.Embodies a growth mindset and enjoys problem-solving.Takes ownership of their role and embraces both successes and failures.