Job Title

Customer Service Executive – Belfast (Hybrid) – £16.50 per hour – 3 months+My client, a FTSE 100 company, is looking for a Customer Service Advisor to join them in their Belfast office. You will be the first point of contact for customers and to be responsible for delivering excellent customer service and ensuring all customer orders are delivered as requested (on time, in full).Key Accountabilities:Order lifecycle managementMaximising customer satisfaction level and order entry accuracyBuilding strong relationship with customers, sales and logistics functionsTimely handling all incoming customer queries and requestsContinuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment Reporting (daily, weekly and monthly reports)Continuously improve the customer service processManage issue resolution for respective sales organisation(s)Continuously support system and process improvement initiativesSupport other functions and processing activities (billing, clearing, customer spend processing)Any other tasks requested by line managerSkills:Excellent interpersonal and communication skillsExcellent customer service and customer care mind-setWillingness and ability to build great relationships with customersPositive 'can do' attitudeAccuracy and attention to detailsOwnership, entrepreneurial attitude – drives issue resolution, escalates where necessaryWillingness to gather excellent knowledge of customers and market specificsLooking for and responding to feedbackAlways looking for issue resolution and service improvementActive team player, always there to help othersUnderstand and comply with the controls in own area