Job Title: Portuguese Speaking Customer Service Representative Location: Gravesend, Kent (European Head Office) Contract: Permanent, Full-time, Monday to Friday (Portugal business hours) Salary: 31,000Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.- 33,000 with excellent benefits An exciting opportunity to join a global leader in a dynamic and fast-paced environment.An internationally recognised company is seeking a Dedicated Customer Professional to join their team at their European Head Office in Gravesend, Kent.Youll be supporting customers in Portugal, working in a collaborative, multilingual setting where innovation and agility are embraced.Key Responsibilities: Manage and oversee deliveries for the Portugal customer base Serve as the first point of contact for all customer requests and enquiries Build and maintain strong relationships through proactive communication and weekly calls Ensure orders are processed accurately and delivered on time Investigate and resolve customer complaints, driving continuous improvement Identify and act on opportunities for customer growth and promotional engagement Liaise with internal teams to ensure excellent service delivery Essential Requirements: 2-3 years of experience in a demanding customer service environment Fluent or native in European Portuguese Fluent in English (written and spoken) Proficient in Microsoft Office (especially Excel) Excellent communication and active listening skills Ability to manage challenges with a positive, solutions-focused approach Strong attention to detail and process-driven mindset Desirable: Additional languages (especially Spanish) Experience with SAP and Salesforce Knowledge of international business and complaint resolution processes Benefits: Competitive salary and career progression 25 days holiday plus bank holidays Contributory pension scheme (up to 7% company match) Life assurance (4x basic salary) Employee Assistance Programme and perks Enhanced maternity and paternity leave Company events and referral programme Free parking If you're a motivated, customer-focused professional ready to make a real impact within a global team, apply now.We'd love to hear from you.
Job Title
Portuguese Speaking Customer Service Representative