Job Title: Customer Service Team LeaderLocation: Hull (Fully Office-Based)Salary: Up to 40,000 DOEHours: Full-time, Monday to Friday, 8:00am 4:30pmSector: International Supply Chain & LogisticsScroll down to find the complete details of the job offer, including experience required and associated duties and tasks.About the RoleWe are recruiting for an experienced Customer Service Team Leader to join a leading international supply chain organisation at their Hull offices. This is a full-time, fully office-based role, ideal for someone with a strong background in supply chain operations and a passion for delivering and improving customer service standards.You will be responsible for leading the customer service team to enhance client satisfaction, while ensuring full compliance with customs and international trade regulations.Key ResponsibilitiesLead and manage the day-to-day operations of the customer service teamImprove customer satisfaction by developing processes and service quality standardsOversee and ensure compliance with customs-related activities and documentationWork closely with other departments to ensure seamless customer experienceIdentify training needs and support the development of team membersHandle escalations and resolve customer issues promptly and professionallyMonitor team performance and report KPIs to senior managementKey RequirementsPrevious experience in a customer service leadership role within a supply chain, logistics, or freight environment is a mustStrong understanding of customs compliance and international trade processesProven ability to lead, coach, and motivate a teamExcellent communication and problem-solving skillsHighly organised and process-driven, with a customer-focused mindsetComfortable working in a fast-paced, high-volume environmentHow to ApplyIf you're an experienced customer service leader from a supply chain background, we'd love to hear from you. Please apply today or get in touch for more information.
Job Title
Customer Service Team Leader