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Now Hiring: Freelance Operations Assistant (Part-Time, 3 Days per Week)Location: Hybrid (London based)Contract Type: Freelance, Part-Time (3 days per week)In order to make an application, simply read through the following job description and make sure to attach relevant documents.We are seeking a highly organised and proactive Operations Assistant to support our logistics, customer service, and administrative functions across both our e-commerce and B2B operations. This freelance position offers flexible hybrid working and is ideally suited for someone with experience in operational support.About Us:Jukes Cordialities, established in 2020 by world-renowned wine taster, journalist, and author Matthew Jukes, is a premium, healthy, alcohol-free drink brand. Our mission is to deliver exceptional taste experiences without compromise. Proudly served in +25 Michelin-starred restaurants globally, our primary e-commerce markets are the UK and the USA, with availability also spanning France, Switzerland, and the Middle East.Key ResponsibilitiesCustomer Service (E-Commerce):Respond to daily customer enquiries received via our customer service inbox, with increased volume during peak periodsAddress questions related to orders and website functionalityOperate within the Shopify platform and communicate with our third-party logistics (3PL) partnersFulfilment and Stock Replenishment:Coordinate monthly or bi-monthly shipments to our UK and US 3PL warehousesLiaise with our production site and freight forwarders to arrange collectionsBook deliveries and ensure timely communication across all parties involvedB2B Order Processing:Support with processing B2B orders from UK retailers, UK distributors, and International partnersCoordinate delivery logistics, generate invoices via Xero, and ensure production is aligned for dispatchPackaging and Supply Orders (Occasional):Manage occasional procurement of packaging materials, labels, and other supply chain componentsSample Shipments via DHL:Facilitate the preparation and dispatch of product samples to journalists and trade prospectsArrange shipments via the DHL platform and follow up on any issues with their support teamCanning Run Coordination:Oversee the monthly logistics for transporting liquid to canning facilities and returning finished productPrepare and maintain accurate documentation for each runAccounting Support:Collect and forward invoices from suppliers to our bookkeeping teamCandidate Profile The ideal candidate will have:Previous experience in an operational support role within e-commerce, logistics, or supply chainProficiency with tools such as Shopify, Xero, DHL, and 3PL management systems is a plusStrong communication skills and a high level of attention to detailThe ability to work independently, manage multiple priorities, and meet deadlinesStart Date: As soon as availableTo apply, please submit your CV to maore@jukescordialities.com along with a brief note outlining your relevant experience and availability. We look forward to hearing from you.