At Giant Group we have an exciting opportunity for Welcome Team Advisor to join our team.Are you the right applicant for this opportunity Find out by reading through the role overview below.Job Title: Welcome Team AdvisorSalary: 25,000 per annum + 12K OTE (uncapped commission)Location: ChelmsfordHours of work: 37hrs, Mon Fri 9 am to 7pm (rotational shifts)Job Type: PermanentAbout usWe believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.To understand more about Giant Group and our services please browse our website at: www.giantgroup.comThe impact of your roleAs a Welcome Team Advisor, you will have an impact in increasing our customer base by identifying their needs and showcasing Giants solutions. Therefore, you will be a main point of contact, handling inbound and outbound calls, promoting our range of products and services, and ultimately achieving sales.Key responsibilities of the role include:Taking inbound and making outbound calls to warm leads.Meeting set KPIs for conversion rates, activity levels and sales targets.Handling objections to encourage customer sign-ups.Manage customer emails and enquiries effectively.Taking the customer through the onboarding process using our CRM system.Provide exceptional customer service and resolve customer complaints quickly and effectively.Your ideal experience & competencies Ideally you would have at least 2 years experience in a customer service/onboarding role or alternatively educated to a degree level. You can only excel in this role with excellent communication skills, both verbal and written.Being great at building rapport and relationships with your customers, adding value and always being humble. Having tenacity and a proven track record hitting activity and sales targets.You must be able to demonstrate the ability to learn about umbrella company services and possess a high level of resilience with a passion to develop technical, operational and product knowledge, and with a drive to add value to your customers.Proficiency in Microsoft Office & Teams; and updating CRM systems.The benefits we offer here at giant:Giant advantage discount platformEmployee Assistance ProgramPension Salary SacrificeBirthday leaveDay off for charity workBuy HolidaysEnhanced maternity & paternity paySupport for parents returning to workSoft loansRole related training & paid studiesSocial eventsAll our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
Job Title
Welcome Team Advisor