Job Title

Excellent opportunity for an experienced Subsidence Desk Technician to join a high quality Claims Management business, to develop and grow the team. Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.GHG is a UK loss adjusting company with its Head Office in Southampton, Hampshire. We provide high quality solutions to claim situations. Trading for over 25 years and now private equity backed, we have earned a reputation for quality domestic and commercial loss adjusting with specialisms in subsidence, property, liability and high net worth claims.The company takes pride in the quality, experience and passion of its staff. This is reflected in the reputation we have earned, with a loss adjusting product that has been developed and refined and has been consistently rated as "Excellent" in external client audits.Our Subsidence Desk Technician opportunities are ideal to kick start your career with a well-established and highly successful organisation. We also offer career development with full exam and study support. You'll initially be based in our Head Office in Southampton, and following probation the opportunity of hybrid home/office working.What will you be responsible for:Provide support with the Subsidence Team and wider divisionsDevelop a detailed knowledge of all aspects of subsidence claims, and be able to gain and apply policy cover, terms and conditions as appropriateUndertake triage calls to identify valid subsidence claims and whether site investigations are required at point of visitReport preparation and completion within the agreed SLAs, maintaining high standards of communication, both internally and externallyProcess claims in accordance with Insurers philosophy, standards, service levels and complaints procedure and proactively progress the claimReviewing of claims, amendments and updating within our claims systemRespond positively to varying client requirements and changes in the wider business environmentWhat we need from you:Previous experience in a similar industry / role, handling difficult conversationsCert CII and/or Cert CILA, BDMA or similarEffective written and verbal communication skills with an ability to articulate complex issuesExcellent customer service skillsStrong administrative skills, with experience using Microsoft Excel, Word, PowerPoint and OutlookGood technical and problem-solving skills with an eye for identifying solutionsSelf-sufficient, self-motivated and confident. Able to be assertive and persistent when necessary.Effective time management skills and the ability to manage own workload with minimal supervisionQuality driven high levels of attention to detailWhat we offer you in return:Discretionary company bonusA hybrid working structure that supports your work/life balance.25 days annual leave, rising to 27 after 3 years service and 30 days at 5 years service.Additional day off for your birthday5 % Contributory PensionPrivate Health CareDeath in ServiceLong service AwardsEAPEnhanced maternity, adoption, paternity and sick payElectric Vehicle scheme (after induction)Cycle to work schemeGP Access 24/7Holiday purchase schemeCareer development and progression opportunitiesWe care about our employees opinions and have an employee forum to implement ideas and initiatives to make us a great place to work.