Job Title

Please Note - This is part time 15 hours per week to include Saturday and Sunday working. As a Technical Support Partner, you are Customer facing and will be the first point of contact in delivering technical expertise to our customers on electrical products sold in John Lewis. Helping resolve their technical related queries with the distinctive service we're known for. You'll use your expertise in order to diagnose and troubleshoot product related issues and then, if required, liaise with repairers and suppliers ensuring product issues are resolved quickly for our customers. ? Key ResponsibilitiesIt is a fast paced role, customer facing role. Not only will you be selling and interacting with customers. Your day-to-day responsibilities will include:- Offering exceptional customer service to our customers by showing empathy with their product related issue.- Keeping the customer up to date with product repairs.- Adhering to the business systems and processes to minimise loss and protect profitability.- Troubleshooting t...