Job Title

TTI is a fast growing world leader in Power Tools, Accessories, Hand Tools and Outdoor Power Equipment for Do-It-Yourself (DIY), professional and industrial users in the home improvement, repair, maintenance, construction and infrastructure industries. Powerful brands, innovative products, exceptional people and operational excellence: We are dedicated to improving the lives of homeowners and tradespeople around the world. Join us and become a part of our success story.The following information provides an overview of the skills, qualities, and qualifications needed for this role.Join our team as a After Sales Support Administrator and ignite your career!An exciting opportunity has become available to join our Operational Team within After Sales as an After Sales Support Administrator. With an exceptional team to support you, you will have the confidence and resources to provide a professional Warranty and Technical support to all of our customers across our brands. You'll be based in our stunning, modern office in Marlow, Buckinghamshire.So why Join Us?Exciting Benefits:Free on-site parking at the officeA non-contractual work from home option (ideally on successful completion of first 3 months of employment)25 days holiday + bank holidaysPrivate Medical & Dental InsuranceGroup Life Assurance BenefitsAnnual Gym AllowanceDiscounted Milwaukee and Ryobi productsAccess to our TTi Benefits Hub which includes discounts with many high street retailersSupport towards Eye Sight Tests for DSE useOn-site 3rd party restaurant and coffee shop in our officesEmployee Wellbeing:Employee Assistance Programme with a confidential helpline available 24/7Main Responsibilities:Providing administrative assistance to the After Sales team allowing them to remain responsive to customer needsBeing accountable for ensuring all records are kept updated, and all orders are processed inline with current processesBeing part of a team and adopting a collaborative approach across business functions and key stakeholders to ensure business functions are supported accurately and effectivelyCommunicate efficiently across business functions, customer bases, and Service Partners providing continuation of service levelsEnsuring all submitted documents are completed accurately, seeking to verify any missing information within an appropriate timeframeEnsuring any returns or exchanges are accurate and all relevant information has been recorded correctly and within the terms and conditions of serviceCarry out any additional tasks assigned by your line managerKey requirements:Previous experience in administrative roles, particularly in maintaining records and processing ordersProficiency in both oral and written communication, especially in handling customer complaints and being able to communicate effectively at all levels within the organisationStrong attention to detailUnderstanding of relevant legislation including Consumer Rights Act and Distance Selling Regulations is desirableA self-motivated, passionate, and enthusiastic approach to work and providing excellent customer service.Outstanding verbal communication skills and with experience of dealing with challenging customer complaintsStrong data entry, typing and analytical skillsProfessional and empathic approach to resolving issuesCompetent in working with Excel, Word, and Outlook.Experience working on CRM systems. Knowledge of SAP would be advantageous#LI-LR1#LI-LD1#TTI-EMEA