Job Title

Windward is looking for a customer-obsessed Outbound Product Manager to act as the voice of the customer for our Trading & Shipping (T&S) vertical. You will be reporting to Windward's Trading and Shipping Director of Product, embedded in the field meeting clients, gathering strategic insights, and ensuring the relevance and resonance of our product strategy.Take the next step in your career now, scroll down to read the full role description and make your application.Key Responsibilities:Conduct in-depth discovery meetings, customer visits, and workshops with T&S clients globally.Identify unmet customer needs and market trends; synthesize insights into clear, actionable product inputs and validate existing product-market fit for current T&S solutions.Coordinate with Customer Success Managers to join customer meetings and close feedback loops, ensuring insights are captured effectively. Collaborate with Forward Deployed Engineers across their respective projects to identify recurring patterns and common needs, translating these into new product features or adjustments to existing development plans in alignment with strategic priorities.Collaborate with sales and marketing to align go to market efforts with product direction.Be an advocate of the Windward brand and product vision in every customer interaction.Represent Windward at industry events, forums, and strategic customer meetings.Requirements:5+ years of experience in the Trading & Shipping industry - a must! Experience in Product Management within B2B SaaS companies.Proven experience managing AI/ML-based products, with a solid grasp of model workflows, data pipelines, and the tradeoffs between performance and explainability.Extensive customer-facing experience, including running discovery sessions, field interviews, and roadmap presentations with enterprise clients.Excellent communication skills, with a knack for translating complex technical insights into compelling customer narratives.Deep empathy for users and a passion for solving real-world problems.Willingness and ability to travel frequently (~30-50%) across Europe and globally as needed.