Job Title

Hush is an ambitious and distinctive fashion brand, with plans to double the business over the next few years. Founded 21 years ago, we are now established as one of the UKs leading online fashion retailers. We employ around 130 employees across head office and retail, creating and selling a beautiful range of womens clothing and accessories characterised by effortlessness, simplicity and a laidback sense of style. Despite the challenges to the retail industry, Hush has continued grow and our company culture still reflects our entrepreneurial roots and relaxed aesthetic. We love hard-working and talented people with a can-do attitude and a passion for what they do.Ensure you read the information regarding this opportunity thoroughly before making an application.About the roleWere looking for a proactive, detail-oriented Logistics & Operations Coordinator to support the day-to-day operations of our busy logistics team. This role is ideal for someone whos comfortable working with data, loves solving problems, and thrives in a fast-paced environment.Youll play a key part in keeping Hush supply chain running smoothly - managing shipments, coordinating with partners, and ensuring our products are delivered on time and with care.This person will also oversee Head Office post and couriers, Health & Safety compliance (including fire, health and safety and first aid), and provide ad-hoc support for internal events and engagement activities.What youll doManage the import of goods by air, road, and sea, working closely with freight forwarders, couriers, and warehouse teamsApprove incoming shipment documents and make delivery bookingsPartner with Buying and Merchandising teams to align on production timings and shipping plansChair regular production meetings to stay ahead of incoming shipmentsTrack all shipments to ensure suppliers are booking on time and follow up with freight partners as neededResolve supplier shipping queries and escalate any issues promptlyProcess stock through our ERP system (Business Central) upon arrivalMonitor and report on freight performance using logistics KPIsCommunicate clearly and regularly with internal teams about shipment statuses, delays, and solutionsInvestigate inbound shortages and work with suppliers, forwarders, and warehouses to resolveMaintain accurate records of warehouse receipts, ensuring all deliveries are correctly booked inPerform stock checks, investigate discrepancies, and assist with supplier auditsManage back orders and keep teams informed of any delaysReview and approve invoices, ensuring accurate freight and duty chargesSupport monthly and quarterly business reviews with data insights, reports, and presentationsLook for ways to optimise costs, including inbound shipment consolidationAnalysing and reporting on delivery KPIs/SLAsOversee Head Office post and courier servicesManage Health & Safety compliance (including fire drills and first aid - training provided if needed)Provide ad-hoc support for internal events and engagement activitiesWhat youll bring12 years experience in a fashion retail logisticsExcellent communication and collaboration skillsStrong Excel skills (including VLOOKUP, PivotTables, conditional formatting, and IF statements)Highly organised, with a keen eye for detailConfident working with data and able to draw insights from numbersProactive, adaptable, and solution-focusedCurious, friendly, and comfortable working in a high-performing, fast-moving teamQualifications in First Aid and Fire, Health & Safety is a plus, but not essentialWhy youll love it here A supportive, dynamic, and creative workplace. Growth opportunities as we expand and innovate. Generous holiday allowance with flexible hybrid working options. Continuous professional development to keep you ahead of the curve. Social events that celebrate our collective achievements. Early-finish Fridays and flexible hours for a better work-life balance. Exclusive company discounts and perks.Our Commitment At Hush, we embrace diversity as a strength that drives innovation and creativity. We are dedicated to building an inclusive workplace where individuality is celebrated, and everyone feels empowered to succeed. Our culture reflects our commitment to equal opportunities and respect for all.If youre ready to shape the future of a leading fashion brand and make your mark, apply now!No agencies please.