Job Title

D365CE CRM System Application Manager - £50k, End User, UK Home basedDO NOT APPLY if you are not involved with Dynamics CRM (this is a D365CE role)Role:An end user in the charity sector is seeking a Dynamics 365CE (CRM) expert to take ownership of their CRM system. This is a key permanent hire reporting into the Head of Operational Improvement, responsible for platform optimisation, user support, partner management, and driving digital transformation through D365CE.Key Responsibilities:Ownership and day-to-day management of Microsoft D365CE & PortalLicensing, user access control and functional supportEnhancing CRM functionality, testing upgrades, driving integration, basic configuration, WorkflowsEnsuring GDPR compliance, data integrity, and advising leadershipManaging third-party CRM provider and vendor budgetsSupporting training, reporting, and digital best practicesIncreasing User AdoptionEssential:Strong knowledge and hands-on experience with Microsoft Dynamics 365CEExperience delivering improvements via Power Platform (Power Apps, Automate)Previous work as a Functional Consultant or Product OwnerExperience supporting portals Agile project delivery experienceExcellent communication across non-technical stakeholdersDemonstrable experience with data governance, GDPR, and InfoSecYou must be eligible to work without restrictions (No sponsorship, No PSW, No Dependency visa)Desirable:Microsoft certifications in D365CEExperience in the charity or not-for-profit sectorFamiliarity with Office 365 architecture and integrationsTraining or leading user groupsOpportunity:This is a vital role at a forward-thinking, people-first charity undergoing digital growth. You’ll play a strategic and hands-on role in shaping the future of CRM within a collaborative, values-led team.