Job Title

Technical Support SpecialistDo not wait to apply after reading this description a high application volume is expected for this opportunity. Location: Nuneaton (Office-Based) Monday to Thursday: 09:0017:00 | Friday: 09:0016:00 Competitive Salary + Bonus - 25k-30k base (plus commission)Powered by Ador Talent Where Talent Meets OpportunityAre you ready to step into a dynamic role that combines customer interaction, technical support, and a real impact in the healthcare industry?Ador Talent is proudly partnering with a leading supplier of point-of-care diagnostics and OTC health solutions across the UK. As part of a globally recognised healthcare group, our client is revolutionising preventive medicine and community healthcare. Theyre on the lookout for a Technical Support Specialist to join their growing team in Nuneaton.About the RoleAs a Technical Support Specialist, youll be the go-to expert for all things technical. From running laboratory quality controls to training healthcare professionals and supporting audit prep, this role is diverse, impactful, and customer-focused.Key Responsibilities:Oversee day-to-day lab activities, including Internal and External Quality Controls.Deliver structured training to healthcare professionals both online and in-person.Provide responsive technical support via phone, MS Teams, and email.Use SAP ticketing systems to manage and resolve customer queries.Develop SOPs, guides, presentations, and documentation.Assist in quality assurance testing and audit preparation (ISO 9001/ISO 13485).Collaborate with cross-functional teams to improve internal processes.What Were Looking For:Strong organisational skills and a positive, proactive mindset.Experience in a lab setting is ideal, but not essential.Confidence in delivering clear, engaging training to varied audiences.Previous experience in medical devices or technical customer service is a plus.Excellent communication and presentation skills.Proficiency in Microsoft Office Suite.Knowledge or experience with ISO 9001/13485 standards is advantageous.Why Apply?Work with an innovative and supportive team in the health diagnostics space.Enjoy a well-structured work week with an early finish on Fridays!Join a company making a real difference in accessible healthcare.Attractive salary + bonus structure.Location: Office-Based in Nuneaton with occasional travel to client sites and industry events.Apply today with Ador Talent and bring your technical expertise to where it matters most healthcare innovation.