Job Title

Sisley ParisA pioneer in phyto-cosmetology, Sisley Paris draws from the power of plants to offer effective products that meet the needs of all skin and hair types. Sisley sells skincare, makeup, fragrance, and launched its own haircare brand, Hair Rituel by Sisley.Ensure you read the information regarding this opportunity thoroughly before making an application.MISSION As an Assistant Counter Manager for Sisley, you are a brand ambassador. Through your engaging style, you will support the Counter Manager to actively drive and increase the business, encouraging all team members to achieve their sales targets. By supporting in leading and coaching your team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand, you will demonstrate an attitude that benefits Sisley at all times. You will develop and build your client base through recruiting new domestic and international clientele. As well as bringing incremental business, you will ensure to increase retention through clientelling thus building brand loyalty.MAIN RESPONSIBILTIES SALES To support in leading and coaching your team to ensure all team members, along with yourself are aware of, and achieve or exceed sales targets To proactively sell Sisley products and provide a luxury standard of service to customers To be able to identify and depict each clients intent behind their visit and maximise all sales opportunities through your brand knowledge and sales technique To leverage your emotional intelligence by consistently exercising your storytelling skills through educating your clients to Sisleys heritage and values To proactively link sell across product categories to increase average pound sale (AS) To work with the Counter Manager to prepare and organise activity on counter To book Beauty Room appointments and organise events with the Counter Manager To support any admin requested by the Counter ManagerKPI: To achieve sales targets, category mix of business, ATVMANAGEMENT To identify coaching and development opportunities, feeding back to the Counter Manager and support with training and guidance To work in partnership with the Counter Manager to ensure that stock levels are sufficient To proactively grow the business through events and appointmentsKPI: To support in the development of individual team member performanceSERVICE To be knowledgeable on all Sisley products and be able to propose personalised product recommendations to clients and confidently and appropriately overcome any objections To demonstrate products on clients by means of skincare consultations, make-overs, Sisley protocols, confidently explaining the benefits of each product To educate clients on Sisley products and the brand To recruit new customers to the brand through traffic stopping To identify, understand, and reformulate the client needs To develop personal relationships with clients and to gain loyalty To ensure all customers are captured on the Sisley database through SMILE, following GDPR guidelinesKPI: To achieve CRM and services targets as set by companyGENERAL To monitor stock levels, reporting any issues to the Counter Manager To participate in merchandise management and ensure that it is in line with company guidelines To be a Sisley brand ambassador and representative at all times To adhere to all company procedures and policies, as outlined in the employee handbook To build relationships with store management and adhere to all store policies and procedures To carry out any additional duties as directed by the management teamPOSITION WITHIN THE TEAM Reports to: Counter ManagerCONTACTS AND RELATIONSHIPS Internal: Beauty Consultants / Beauty Therapists / MUA Counter Manager Regional Manager Sales DirectorExternal: Sisley clients Department store colleagues Department store managersPERSON SPECIFICATION In order to be successful in this role, you will: Have experience in leading a team, with proven sales background in Premium Beauty Be tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service Be driven and results orientated; seeking out ways to continually grow the business through events and counter activity Be self-confident; you will be able to approach and engage with customers at ease, using your strong selling skills to secure that extra sale. You will be able to demonstrate skincare and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers needs Be immaculately groomed and presented; you will embody the elegance that customers have come to identify with Sisley Have flexibility to work the department store trading hours, including evening, weekend and bank holidays