Job Title

Coventry (3 days a week) / London(1 day a week)36,000 - 42,000 dependent on experience4 days office-based, 1 day remotePermanent, Full-TimeDo you have the following skills, experience and drive to succeed in this role Find out below.Sensical, a growing IT MSP, are looking for an experienced Support Engineer to join the expanding team. This role would suit someone with a relevant MSP background, ideally with experience in a broad range of technologies. Candidates need to have a demonstrated passion for IT and Technology, coupled with a professional customer focussed attitude.What were looking for...Ability to take ownership, assess and troubleshoot incidents methodicallyProfessional attitude, able to work with stakeholders at all levels of an organisationExcellent organisation skills and ability to reprioritise in a fast-paced environmentComfortable working on a client site (3 days a week) and traveling to London (1 day a week)Able to be part of an out of hours on call rota (one week in four)A passion for IT and a desire to learn new technologiesUnderstanding of IT best practices and procedures (ITIL, Change Control)Experience writing internal support documentationPunctual, good attention to detailExcellent written and verbal communicationTechnical SkillsAdvanced knowledge of essential technologiesMicrosoft Windows 11Active Directory & MS Entra IDMicrosoft 365 applications(inc Teams)Microsoft InTune/End Point ManagerCloud PBX (e.g. Ring Central, 3CX, 8&8, Cisco)Workingknowledge of:Deployment Services (SCCM, WDS, WSUS)IPv4 Networks (DHCP, DNS, S/FTP, SMTP, NTP, vLANs)Audio Visual Equipment (DSP, DANTE, Room Systems, Projectors)Mac Desktop OSMobile Device Support (iOS, Android)Microsoft Server OS (2016/2019/2022)Virtualisation (ESXi, Citrix, Hyper-V)Storage Systems (SAN, NAS, RAID)Structured Cabling (Patching, Cable Tracing, IDC)Backup Technology (Veeam)Desirable QualificationsMicrosoft Certified Associate (Microsoft Certified Associate AZ801, AZ305))Network+ or CCNAThe RoleOur Support Engineer will deliver excellent support services to all our customers.Incident Management (70%)Triage incidents and service requests in ITSMIdentify major incidentsDiagnose and escalate complex issuesResolve tickets within SLAsPerform regular maintenance tasks (patching, AV checks)Provide on-site support (3 days/week)Offer on-call support (1 week/month)Project Work (20%)Leading Desktop related project workAssisting with Infrastructure & Networking projectsCreation of support documentationOther ResponsibilitiesProviding an escalation point for other Service Desk team membersBecoming a lead expert for specific technologies within the teamThe CompanySensical Services Ltd is a small and fast-growing IT consultancy and managed services provider (MSP) based in the City of London.We are a friendly, close-knit, and supportive team of professionals delivering support to small and medium-sized organisations. Our clients operate in financial services and other sectors that appreciate a level of expert advice, reliability of systems and quality support that is a cut above the average.We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all applicants and employees, regardless of their gender, race, sexual orientation, disability, neurotype, religion or beliefs. Furthermore, we recognise the importance of helping our employees to balance the responsibilities of their work and private lives.BenefitsWe work hard to make Sensical a great place to work! Heres what we offer:Annual bonusPension scheme (up to 4% match)Additional day off on your birthdayStaff Discount Schemes for major Highstreet brandsTraining and relevant ongoing certificationEmployee Assistance Program with Health AssuredPrivate Health Insurance including Dental, Optical, and Mental HealthEnhanced Sick PaySeason Ticket LoanCycle to Work schemeBring Your Own Device allowanceRegular Staff EventsOffice RefreshmentsPlease note that some benefits only become available after completion of any probationary period.