Job Title

At Paragon DCX, we blend strategy, creativity, and technology to craft standout digital experiences. Part of the wider Paragon family, we exist at the intersection of intelligent data, compelling creative, and seamless multi-channel delivery. Our CRM and Data teams help brands transform how they communicate with customers delivering the right message, in the right moment, on the right platform.Make your application after reading the following skill and qualification requirements for this position.Were looking for a Business Analyst who thrives in the space where business needs meet technical possibility. Youll be the translator, the orchestrator, the problem-solver turning challenges into actionable, impactful solutions.What youll do:Youll work across industries and disciplines to create tangible value for our clients, guiding them through the end-to-end delivery of CRM and data-led projects.Your core responsibilities will include:Leading discovery sessions and stakeholder workshops to define and shape project requirementsCreating detailed documentation including Business Requirements, Functional Specifications, Switchover Processes, Data Audits and moreTranslating business goals into technical solutions by collaborating closely with SMEs, developers, testers and project managersTaking full ownership of delivery documentation and ensuring high standards of accuracy and qualitySupporting pre-sales activity, contributing to pitches, proposals, and effort estimationEscalating project risks when needed and supporting mitigation planningPromoting a culture of continuous improvement across processes and documentation standardsEnsuring all activity is aligned with our Information Security Management Systems (ISMS)Who you are:Youre someone who brings clarity to complexity. You know how to make sense of technical detail and communicate it in a way that builds confidence with stakeholders whether theyre marketers, developers, or C-suite executives.You'll have:Strong experience acting as the bridge between non-technical stakeholders and technical delivery teamsThe ability to assess technical options and recommend the best-value approachProven experience in authoring detailed solution documentation used by development and QA teamsA solid understanding of customer databases and CRM journey logicExceptional time management skills and the ability to juggle multiple prioritiesYoull stand out if youve worked with:SQL (Stored Procedures, SSMS), SSISCloud technologies like Snowflake and AWS GlueREST APIs and data integration strategiesCampaign platforms like Acoustic, DotDigital, Salesforce Marketing CloudAnalytics and automation platforms such as AptecoReporting tools like Tableau and Power BIWhy Paragon DCX?Were not just consultants, designers or developers. Were a collaborative force of thinkers and doers strategists, data specialists, UX pros and creatives working together to make digital transformation meaningful. With clients spanning finance, retail, travel, and more, youll work on truly varied and exciting challenges. And youll do it in a culture that values bold thinking, smart doing, and people-first collaboration.Ready to shape whats next?Apply now and lets start building something better together.We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.We recognise how challenging this current job market is for candidates, and Paragon Talent Solutions are therefore striving to provide the best candidate experience we can.If you are interested in this opportunity, we kindly request that you apply via this LinkedIn advert, as opposed to sending us an email or LinkedIn direct message.We are eager to ensure that each candidate application is considered fairly, and receives a consistent experience. Unfortunately, we cannot ensure this standard if you enquire about a role via email or LinkedIn message, as it falls outside of our established process.This is a hybrid role - 2 days a week in our London office, plus ad-hoc client meetingsSalary - 65-70K