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About The Role At SBFM, we are passionate about delivering outstanding cleaning and facilities management solutions, and we're looking for a dynamic leader to take responsibility of our latest national contract with a major retail business within UK and ROI.As a key part of our operational team, you will drive performance, inspire teams and build strong client relationships. If you are commercially savvy, people focused and ready to take ownership of the success of this new contract opportunity, we would like to hear from you.Duties And ResponsibilitiesActively demonstrate SBFM's values and consistently lead by exampleBuild strong, trust based relationships with customers at a senior level to ensure open communication and confidence in SBFM's deliveryRepresent SBFM at weekly, monthly and quarterly meetings, providing detailed performance analysis and insight driven reportsEnsure that the contract is managed in line with site-specific budgets and structuresDrive effective teamwork through structured business reviews and clear communication cascadesProactively manage divisional profit and loss accounts, explaining variances and developing action plans for resolutionContinuously identify opportunities to improve financial performance through innovation, technology and productivity enhancementsEmbed company processes and operating disciplines across all field teamsCoach and develop teams to ensure exceptional people management practicesDevelop internal talent to ensure a strong succession pipelineTranslate SBFM's vision into actionable regional plans and measurable objectivesLead initiatives for continuous improvement and share best practices across the businessMaintain a strong understanding of the marketplace and competitors to support commercial growthBuild and leverage internal and external networks to drive effective collaboration and resultsDeliver strategic presentations to the executive team as requiredQualifications And SkillsStrong data analysis skills (Excel, Power BI) to drive decision making and improvementsProven leadership experience with teams across multiple levels, preferably within FM.Experience engaging with senior level internal and external stakeholdersExperience working with frontline operatives from diverse backgroundsKnowledge of the FM sector is advantageous, though not essentialDemonstrated ability to manage performance against KPI's and SLA'sExperience managing suppliers and driving service excellenceAbility to understand complex processes and implement improvementsStrong communicator with the ability to build and maintain client relationshipsFinancial acumen, including budget management and P&L accountabilityA full UK drivers licence and willingness to travel within the UK and IrelandIn return you will receive25 days holiday plus 8 bank holidaysAdditional holiday day to celebrate your birthdayCar allowance (10% of salary)Pension schemeInternal mentoring schemeContinued development and learning through access to SBFM learnRegular company events and activitiesNewly renovated Head Office with onsite gymCommitment to SBFM ValuesBe a Good Person: We give people opportunities and embrace their inherent goodness. We are open minded and uphold integrity. We are respectful and considerate. We are kind and appreciative.Play as a Team: Community and communication is everything. We remain inclusive within our company and with our clients. Together, we grow, retain, execute, and make an impact. We are one team.Think Differently: We encourage a growth mindset, everything can be improved through effort. We love innovation and ideas. We are disruptors, and push boundaries for sustainable growth.Make an Impact: It’s all about the ultimate goal. We exceed expectations and deliver results at pace. We challenge the norm and step out of our comfort zone, because at our core, we are passionate and love to win.About You About Us Our Company is one of the UK’s leading and fastest growing soft FM service providers, offering the full range of professional cleaning services nationwide. We are transforming the commercial cleaning space, combining pioneering future-fit technology and innovation with an ambition to ensure that every colleague has progression opportunities through dynamic training, development, and access to education.#J-18808-Ljbffr