Job Title

Community ConciergeFull Time, Part Time and Night roles availableHiring for London, Nottingham, Liverpool and YorkIf you are interested in applying for this job, please make sure you meet the following requirements as listed below.Who We AreAt Fusion Students, were not just building places to stay were curating experiences that feel like home, even when students are miles from it. We believe hospitality is personal. It's about going beyond expectations, delivering warmth in every interaction, and creating moments students will remember long after they've left. We dont just provide rooms we create belonging.Where You Come InAs a Community Concierge, you're a key part of our day-to-day magic. Working closely with the Community Manager and wider team, youll help us deliver an environment where students feel seen, supported, and celebrated. Your role is to assist not just in operations, but in creating joyful, seamless experiences for every person who walks through our doors. Youll be part of the heartbeat of the building always present, always welcoming, always helpful.What Youll Be Doing: Support the Student ExperienceWelcome students, visitors, and contractors with warmth and professionalismHandle queries with care and direct more complex issues to the right personHelp keep everyone in the loop by sharing updates about events, services, and local gemsAlways reflect the Fusion brand with positive energy and service-first thinking Keep the Day-to-Day FlowingAssist with move-ins, move-outs, and room inspectionsManage keys, fobs, post, and parcels with efficiency and careKeep our systems up to date whether it's maintenance logs, booking records, or paperworkKeep an eye on supplies and flag when were running low Support Building Safety & UpkeepReport maintenance issues quickly and help coordinate smooth fixesConduct basic inspections to spot health and safety issues earlyAssist with fire drills, testing, and other compliance tasksHelp monitor access control and maintain a secure, welcoming environment Be Part of the Team That Makes It All HappenSupport your teammates where needed especially during busy periods or on weekendsAttend training sessions, team meetings, and regular reviewsStay curious, ask questions, and be open to learning new things as we grow togetherWhat Youll NeedMust-HavesExperience in a customer-facing roleFriendly, approachable, and confident communicationGood with multitasking and staying calm under pressureFamiliarity with Microsoft Office and general admin toolsWhy Join Fusion?Were a team that cares deeply about the work we do and the people we do it for.At Fusion, you wont just be helping students youll be helping shape the culture of care that sets us apart. We treat every interaction as a chance to create joy. Were generous with our time, thoughtful in our details, and always up for a challenge.Youll also get a few perks that make life a little brighter:Free breakfast every morning because you cant give your best on an empty stomachUse of our gym your wellbeing matters tooYour birthday off its your day, go celebrate it"One More Day" an extra day off, when you just need to hit pauseOpportunities to grow and learn in a supportive, people-first cultureReady to help create something unforgettable please email Rebecca.stevens@fusionstudents.co.uk with your CV or apply on LinkedIn