Job Title

Office Operations Manager Central London, Full-TimeIs this your next job Read the full description below to find out, and do not hesitate to make an application.We are seeking an experienced, multi-faceted, highly motivated and self-directed office manager to join our team. The successful candidate will help with day-to-day business management and with delivering mission-critical operations projects. This role is ideal for someone with a passion for detail, structure and efficiency. People management and excellent organizational skills are also critical for this role. Problem solving and good judgement are a must-have.The best candidates will have similar experience in an operations or office management role in a premium healthcare clinic, veterinary care clinic, spa/body care clinic or high-end gym.Key ResponsibilitiesManaging Physical Operations: Managing Utilities, Business Rates, Maintenance Schedules, Facilities & Cleaning, Physical Assets, Scheduling and Overseeing WorksSupporting HR: Working closely with the HR Director on recruitment, onboarding, rota management and employee management activities, as directedInventory Management: Supporting the clinical team with inventory management and with equipment orders placed for new clinicsFinance: Supporting the finance function, as needed, and managing purchasing and payments, as directedCo-ordinating IT Infrastructure: Working closely with the in-house and external IT specialists to ensure that IT infrastructure is functionalProject Management: Managing and overseeing operations projects, as directedManaging Schedules and Appointments: Managing the overall diary for the business and keeping track of upcoming events and activitiesCo-ordinating Teams: Working with clinical and non-clinical teams to co-ordinate specific mission critical activities focused on marketing and event management Must-have Attributes of Successful CandidatesPrevious experience in a similar role in operations.Strong administrative skills with excellent attention to detail.Proficient in Microsoft Office (Word, Excel, Outlook).Good understanding of UK employment law and HR best practices.Ability to handle confidential information with discretion.Strong interpersonal and communication skills.Ability to prioritize workload and work to deadlines.An entrepreneurial nature is a must-have. A healthy appreciation for the benefits of working in a modern setting with a supportive and competent team while being well compensated is a must. In practical terms, this means:Being a self-starter (takes responsibility, gets things done, no hand-holding needed)Being an exceptional problem solverComfortable with change, as we optimize our clinical model frequentlyComfort with ambiguity and able to deal with imperfectionThe desire to help improve the clinics operational performance in meaningful waysNot gossipySerious about work, but fun to be aroundModern Vets For Modern PetsSuccessful candidates will work in new, purpose-built clinics in London. The clinics are contemporary, stylish and appeal to a cosmopolitan clientele. The clinic operating model is set up to:Deliver exceptional quality of careDemonstrate empathy for pet ownersDeliver a premium client experienceSafeguard the welfare of clinical teamsThe TeamEach site employs vets and nurses, supported by VCAs and client care managers. The team is exceptional, as the business has been extremely selective about hiring only the best veterinary professionals in London. Each team member is clinically competent and keen on supporting each other in the workplace.Hours Clinic hours: 08:00 19:00 Monday through Sunday.Hours of work: 40 hours per week, predominantly Monday to Friday, 08:30 to 17:30 (with a 1-hour unpaid break) but flexibility required on occasions with time in lieuCompensationSalary, depending on qualifications and experience (35k+)Meaningful salary progression linked to professional achievementPaid Holidays and Leave5.6 weeks per calendar year, inclusive of public holidaysOther discretionary holiday and leave benefitsBenefitsPension contributionsHealth and other benefits after the initial probationary periodStaff discounts on treatments and drugs for own pets